Your BearPass Card is now available on your Apple Wallet, Google Wallet, and Samsung
Wallet!
Your BearPass ID is now on your mobile device, making it easier to do things on campus
like open doors, get meals, and go to events with just your smartphone or smartwatch.
How to get started
Check out the full User Guide & FAQs for each wallet below:
Once you have received your Missouri State Account, please submit your photo to be
displayed on your BearPass Card. Make sure your photo follows the rules, then upload it here: Review and Upload. Photos are usually approved within 3 business days.
The information on the Digital BearPass Card comes to us from the university’s core
business systems and needs to be updated. Please visit the Registrar's website for name change information. Faculty and Staff should contact their HR representative
to request updates. Once changes are completed, the updates will sync to the Digital
BearPass Card on your phone within 48 hours.
If you get a new phone or watch, your mobile ID might transfer to your new device,
but it won’t work for payments or door access.
Here’s what to do:
If You Still Have Your Old Device
Follow these steps to ensure your mobile ID works on your new device:
Open the eAccounts App: Log in to your account on the old device.
Remove the Mobile ID: Find the option (usually located in the settings) to remove or deactivate the mobile
credential linked to your account. This ensures it’s no longer tied to the old device.
Reset the Device if Needed: If you're giving away or selling the device, make sure you remove all personal data
and reset it to factory settings after deactivating your mobile ID.
Set Up Your New Device: On your new phone or watch, download the eAccounts app and follow the steps to add
your mobile ID to the new device.
If you no longer have your old device: Contact the BearPass Card Office. They can remove the old ID so you can set up a
new one on your new device.
Yes, your physical BearPass Card will continue to function after you have added your
Digital BearPass Card to your device. Remember, the Mobile ID is a privilege and benefit
of being part of the Missouri State University community. Anyone found to be misusing
their physical card or Mobile ID will be subject to the applicable Code of Conduct
or HR policies regarding fraud and/or misconduct.
Account balances are currently only displayed on Apple & Samsung Galaxy devices
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the BearPass Card
Office at 417-836-8409 or emailBearPassCard@MissouriState.edu.
A negative balance can occur if you make a transaction when a retail device is offline.
When the device comes back online and the transaction is posted, you will see a negative
balance if there are not enough funds in your account to cover the transaction.
Return to the location of the sale and ask the store to issue a credit card refund,
then process the transaction against your BearPass Card.
As with your physical BearPass Card, your Mobile ID will become inactive when you
no longer meet eligibility requirements. If you transfer to another participating
program or department at Missouri State University, your credential will stay active
and update accordingly.
We recommend you retain your physical BearPass Card in a secure location as a back-up
should you lose a device.
Confirm your device is not in Airplane Mode or experiencing any other service interruption.
Updates cannot be made when there is no connecting service to sync data between Transact
eAccounts and your device. The Transact eAccounts app will display the most current
information.
Securing Your Account
During regular business hours, contact the BearPass Card Office at 417-836-8409 to
notify us to deactivate the Digital BearPass Card. Be sure to specify whether the
physical card, watch, and/or phone version of the card should be deactivated. Any
device not specified to be suspended will remain active.
If applicable, identify the fraudulent activity: For purchases using Bear Bucks, Dining
Dollars, Faculty/Staff Dining Dollars, contact the BearPass Card Office and report
the suspected fraud.
In the Transact eAccounts app:
Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to deactivate and toggle it off.
You will receive a confirmation email. Only the selected card will be deactivated.
All other credentials will remain active.
In the Transact eAccounts web version:
Select Card Services
Select Deactivate Card
Select the credential to deactivate and click on “Deactivate Card”
You will receive a confirmation email. Only the selected card will be deactivated.
All other credentials will remain active.
