POSITION IDENTIFICATION
TITLE Patient Services Coordinator
CLASSIFICATION NUMBER 6152
GRADE 13
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Director, Magers Health and Wellness Center
MAJOR ADMINISTRATOR Vice President for Student Affairs
GENERAL FUNCTION
The Patient Services Coordinator is responsible for management and coordination of the patient services resources of Magers Health and Wellness Center and supervises the staff that provides direct patient services in the non-medical areas of general information and appointments. The Patient Services Coordinator monitors and regulates the appointments system to assure an appropriate workload distribution and safeguards the confidentiality of medical records and information through enforcement of legal guidelines and policies.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: At least two years of experience in progressively responsible supervisory customer service positions is required. Prior supervisory work experience in a health care facility or health care related field is preferred.
Skills: Requires strong oral and written communication skills, excellent interpersonal skills, organizational and management skills and supervisory skills. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures that the Patient Services unit provides quality services to patients using the Magers Health and Wellness Center by supervising and coordinating the operational functions of medical records and appointments, according to the accreditation standards of the Accreditation Association of Ambulatory Health Care, training new employees and scheduling ongoing training for employees working in medical records and appointments as necessary, scheduling the work activities of medical records and appointment staff, including full-time, part-time and student workers and coordinating the workload of the medical record and appointment staff with the other health center units and university departments.
2. Ensures that the release of medical records is handled according to legal guidelines and university policies, thus assuring the confidentiality of all medical records and information, by being knowledgeable of the applicable legal guidelines and university policies, instructing Patient Services employees on the proper procedures for the release of such information, and assuming responsibility for the release of all medical records and information.
3. Assists in the distribution of the workload to members of the medical staff by coordinating the appointment scheduling process.
4. Assures that the front office staff is trained to provide accurate health and wellness information to those patients who call Magers Health and Wellness Center with a request for information.
5. Assures that the patient services operation of Magers Health and Wellness Center complies with the requirements of HIPAA and other laws and regulations that govern the handling of medical records.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Director of Magers Health and Wellness Center.
8. Contributes to the smooth and efficient operation of Magers Health and Wellness Center by performing other essential duties and responsibilities as assigned.
SUPERVISION
The Patient Services Coordinator is supervised by the Director of Magers Health and Wellness Center. The Patient Services Coordinator exercises supervision of subordinate personnel as required.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
