POSITION IDENTIFICATION
TITLE Convenience Store/Customer Service Supervisor
CLASSIFICATION NUMBER 5596
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Customer Service Manager
GENERAL FUNCTION
The Convenience Store/Customer Service Supervisor will assist the Customer Service Manager in overseeing the daily operations of the convenience stores and main campus bookstore. Primary responsibility will be to supervise the satellite operations of the bookstore by coordinating deliveries, determining pricing, ordering inventory, processing invoices for merchandise received, and hiring, scheduling, and supervising students working as store clerks. The Convenience Store/Customer Service Supervisor monitors projects involving construction, additions, and modifications to convenience store operations.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma is required; a bachelor’s degree is preferred.
Experience: Three years of relevant retail experience is required with a minimum of one year of retail buying experience preferred.
Skills: Effective interpersonal, verbal, and written communication skills are required. Organizational ability is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Supervisory experience is preferred.
Effort: This position works on the sales floor for extended periods of time and frequently lifts and moves materials and equipment weighing up to thirty pounds; may climb ladders to access merchandise and accesses materials or equipment stored on lower shelves or in lower cabinets/drawers. Daily commuting/walking between locations is to be anticipated.
Other: A valid driver’s license is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Oversees merchandising of the product kept in the University Bookstore’s convenience stores by creating attractive displays, monitoring the back stock inventory, and ordering, receiving, and processing merchandise for sale. Well-stocked, organized, clean and fresh product in all convenience stores is a minimum expectation.2. Promotes a positive image of the convenience stores and assures excellent customer service by supervising sales staff, remaining knowledgeable about bookstore policies, procedures, and operations, assisting customers with selection decisions and locating merchandise within the store, and responding to customer complaints, store emergencies, and disruption of services.
3. Provides supervision and leadership for the convenience stores by scheduling and monitoring work assignments, providing training, providing disciplinary action as needed, completing performance evaluations, and direct involvement for the hiring of staff. This position will be the primary point of contact for all convenience store-related needs, daily.
4. Ensures a complete understanding of all cash handling procedures, including but not limited to, reconciling of cash drawers at start and end of shifts. Train staff on appropriate operational procedures to open/close all locations.
5. Expected to have an overall understanding of responsibilities overseen by the Customer Service Manager within the main bookstore.
6. Ensures all convenience store locations are in compliance with all safety, health and security procedures.
7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
8. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending trade shows, and attending training and/or courses as required by the Director of the Bookstore and Customer Service Manager.
9. Contributes to the overall success of the University Bookstore operation by performing all other duties as assigned.
SUPERVISION
The Convenience Store Supervisor is supervised by the Customer Service Manager and supervises temporary, part-time and student employees, including student managers.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2023
