5576 System Administrator - Electronics Coordinator

POSITION IDENTIFICATION

TITLE System Administrator - Electronics Coordinator

CLASSIFICATION NUMBER 5576

GRADE 33

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Bookstore Business Manager

GENERAL FUNCTION

The System Administrator/Electronics Coordinator serves as the bookstore’s point-of-sale system administrator, serves as a liaison with the point-of-sale provider, and provides information technology support for workstations, cash registers, credit card machines, remote sales locations, and e-commerce web sites. The System Administrator/Electronics Coordinator provides customer service, hires, trains, evaluates and assigns work to Electronics Department sales staff, maintains inventory control, promotes vendor specials, and researches and purchases computers, peripherals, software, personal electronics and accessories, including coordinating the purchase of Apple devices for University operated computer labs and offices.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A high school diploma or the equivalent is required. 30 hours of technical IT training and/or experience preferred. A Bachelor’s degree in Information Technology is preferred.

Experience: One year of experience providing point-of-sale system support or three years of experience selling computers, software, and electronics experience is required, which includes at least one year of inventory control experience and/or one year of experience as a buyer. Experience with Linux and computer hardware preferred.

Skills: Effective interpersonal, verbal, and written communication skills are required. Organizational ability is required. A knowledge and understanding of point-of-sale systems, computers and their specifications, software, peripherals, and accessories required. Inventory and record keeping skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience in supervising student and/or part-time workers is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides supervision for the student and part-time electronics staff, including hiring, training, and scheduling.

2. Serves as system administrator for the point-of-sale system, configures the system as required supporting inventory management and e-commerce, installs vendor upgrades, and troubleshoots and resolves issues with daily point-of-sale system operation.

3. Provides technical support for cash registers, credit card machines, remote sales locations, workstations, and all hardware and software related issues.

4. Serves as liaison with internal system provider and Computer Services for technology and networking issues for technical support of problems that cannot be resolved internally. Ability to work with data such as SQL coursework and advanced excel knowledge is a plus.

5. Configures the website to work as expected with the e-commerce component, in addition to supporting the team in the store with general maintenance and functionality of the site and our service provider.

6. Supports the electronics department by providing effective supervisory skills, customer service, researching and purchasing computers, peripherals, software, and other electronics and accessories, and attractively displaying products for sale.

7. Assists customers and trains staff to assist customers in determining computer configurations, explaining the academic discounts available, and the purchasing process.

8. Assists with institutional purchases of Apple computers by working with departments or individuals to determine the system or products needed to meet their needs, working with vendors to receive additional discounts, working with Purchasing to confirm pricing, placing the order, monitoring the status of the order, invoicing and preparing shipments to departments, maintaining records, and monitoring payment status.

9. Meets customer needs by listening to customers, locating and identifying items being sought, contacting vendors, developing sources of supply and preparing detailed quotations or proposals for products.

10. Maintains an appropriate supply of merchandise by purchasing and maintaining inventory control of computer/electronics items, receiving products into stock, processing invoices, returning merchandise as necessary, processing vendor price protection actions, and evaluating prices.

11. Supports the overall operation of the bookstore by participating in the annual store-wide inventory as well as conducting periodic department physical inventories by category.

12. Ensures compliance with the university’s agreement by preparing weekly inventory and sales reports for all Apple products and collaborates with the bookstore marketing department to develop the quarterly Apple marketing plan.

13. Increases knowledge and understanding of computer technology products by researching vendor web sites, reviewing catalogs, talking with vendors and support staff on campus, participating in the Apple Sales Training Online program, becoming certified as an Apple technician, in addition to attending training and/or courses as appropriate.

14. Assists in sales and product training, promotes vendor specials, displays current point-of-sale materials, and works with Apple representatives and the campus representative to improve campus relations and promote sales.

15. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

16. Ability to work a flexible weekly work schedule to include both opening and closing responsibilities, as well as some weekend shifts as the full-time supervisor on duty.  May be called upon outside of normal work hours to address system issues or other situations related to core responsibilities of position.

17. Contributes to the overall success of the bookstore by performing all other duties as assigned.

SUPERVISION

The System Administrator/Electronics Coordinator is supervised by the Bookstore Business Manager and supervises student and part-time staff within the department.

OFFICE OF HUMAN RESOURCES

REVISED SEPTEMBER 2021

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 2.0 - 394 Points: A combination of education and experience equivalent to a Level 2 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 3.0 - 897 Points: Regular but limited supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and/or assigning tasks. Supervision at this level may also involve directing the work assignments of one or more full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and the supervisory duties typically do not consume a large portion of the work day.

Factor 3: Skill, Complexity, and Technical Mastery

Level 5.0 - 1600 Points: Knowledge of information technology methods and procedures applicable to several types of work processes. Knowledge permits the employee to carry out work assignments where the objectives are clearly identified and can be accomplished by adapting precedents and established practices.

Factor 4: Budgetary Control

Level 3.0 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1.0 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 3.0 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.