POSITION IDENTIFICATION
TITLE Organizational and Talent Development Specialist
CLASSIFICATION NUMBER 5404
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Assistant Director of Human Resources, Organizational and Talent Development
GENERAL FUNCTION
The Organizational and Talent Development (OTD) Specialist serves as the system administrator of the University’s learning management system (LMS) and is responsible for the day-to-day operation of the LMS. The OTD Specialist will coordinate with university IT and the LMS vendor to optimize system performance and manage any resources needed to support and enhance the campus user’s experience and the functionality of the system. The OTD Specialist will support all aspects of the university’s organizational and professional development needs by designing, developing, and delivering training programs and learning opportunities to the campus community. The OTD Specialist manages departmental data including budget, training programs, business records and websites.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor's degree is required; a bachelor’s degree with an emphasis in human resources management, learning and development, communications, management, business administration, educational administration, information technology, or a related field is preferred.
Experience: At least two years of experience in project management, system administration, database management or an equivalent combination of related experience is required. Experience in managing training programs, instructional design, program facilitation, coordinating multiple activities, maintaining records, and working with a learning management system is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Skills: Effective verbal and written communication skills, effective interpersonal skills, the ability to manage a complex learning management system, and perform multiple tasks simultaneously is required. Must be detail-oriented, highly organized, work independently, and make sound decisions. Effectively use Microsoft Office (Word, Excel, and PowerPoint). The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Serves as system administrator for the day-to-day operations of the University’s learning management system including system performance, maintenance, documentation, user guides, technical support, employee training records, standard and custom reporting, and system-level learning assignments. Supports campus administrators with system training and user guides. Responsible for processing and reconciling e-commerce and noncredit fee waiver transactions. Serves as the primary contact with the LMS vendor, coordinating upgrades, troubleshooting, communication, testing, and new functionality activation. Works closely with University IT to ensure optimal system performance, integrations, and enhancements.
2. Supports the University’s strategic learning and development objectives by conducting training needs assessments, analysis, design, development, marketing, and delivery of training programs delivered in workshops, seminars, conferences, virtually and online. Oversees contracts with internal and external partners, manages registrations and attendance of programs, purchases and creates materials, sets up classrooms, and provides coordination of training programs.
3. Helps to ensure the proper utilization of the operational training budgets by preparing purchase requisitions, payment requests, facilitator payments, and budget transfers. Responsible for verifying expenditures, reconciling accounts for payment, maintaining accurate budget records for reference, and preparing a variety of operational and financial reports and spreadsheets.
4. Supports onboarding efforts, including leveraging the learning management system as a communication tool for new employees and supervisors, system-level learning assignments of required compliance training, and other orientation activities.
5. Supports the evaluation and analysis of content and delivery of training on a routine basis to measure quality, relevance, effectiveness, and participants’ acceptance of programs.
6. Ensures quality training resource materials are available to faculty, staff, and students by creating user guides, documentation, web pages, and handouts that support training programs.
7. Maintains the training calendar and the upper-level web pages of the Organizational and Talent Development websites and ensures that training resources are current and available online.
8. Develops, recommends and provides information on training programs, job-related training and personal development opportunities.
9. Coordinates projects and programming with both internal and external educational units.
10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.
12. Contributes to the success of the Office of Human Resources by performing other duties as assigned and assisting in other Human Resource areas as needed.
SUPERVISION
The Organizational and Talent Development Specialist is supervised by the Assistant Director of Human Resources, Organizational and Talent Development.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2022
