POSITION IDENTIFICATION
TITLE Coordinator, Public Services
CLASSIFICATION NUMBER 5254
GRADE 45
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Dean, University Libraries
GENERAL FUNCTION
The Coordinator of Public Services plans, implements, and evaluates public services
and initiatives, establishes policies and procedures, sets priorities, collaborates
with other entities, and coordinates the operational activities of current and future
public services of the Missouri State University Libraries.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required. A Master’s degree in Library and Information
Science from an American Library Association (ALA)–accredited program or equivalent
is preferred.
Experience: At least three years of recent experience providing and managing public
services in a medium or large library or similar institution.
Skills: Excellent spoken and written communication skills are required. Excellent
interpersonal skills are required. The ability to work individually and collaboratively
to solve problems and take advantage of opportunities is required. Demonstrated problem-solving
and decision-making abilities are required. Attention to detail is required. The
ability to follow established guidelines is required. The ability to work effectively
in a dynamic, changing work environment is required. A commitment to developing useful
and accessible services and assuring excellent patron services are provided is required.
A commitment to the development of library personnel is required. The ability to develop
knowledge of, respect for, and skills to engage with those of other cultures or backgrounds
is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides vision and direction for all public services efforts of the MSU Libraries,
including collaborative efforts with other University units and regional partners,
through strategic planning, deliberate and reasoned deployment of resources, coordination
of operations, and effective assessment of public services and service providers.
2. Works effectively in a collaborative, consultative team environment.
3. Serves as a member of the Library Management team and manages a portfolio of teams
focused on selected principal activities of the MSU Libraries.
4. Provides leadership and vision for all public service components or initiatives
of the MSU Libraries and its collaborative partners in order to maximize the user
experience.
5. Recruits, motivates and manages talent in evolving work and information environments.
6. Provides training opportunities for colleagues on new and evolving information
technologies and their implementation in pursuit of better public services in academic
libraries.
7. Mentors and evaluates direct reports to ensure they have the support needed to
perform duties and develop professionally, while fostering an environment that promotes
exploration, innovation, and implementation of new approaches.
8. Develops, recommends, reviews, creates, and communicates policies, budgets, processes,
and procedures with appropriate input and/or approval from Library administration,
Library technical services, University administrative offices, and other consortia
institutions, as necessary.
9. Plays a leadership role on the Building Services team which coordinates the upkeep
and repair of all aspects of the built environment.
10. Plays a leadership role in the allocation and assessment of space, specifically,
serving on the space committee which studies, assesses, allocates, designs, and furnishes
most of the spaces inside and adjacent to the Duane G. Meyer Library and the Haseltine
Library in the Greenwood Lab School.
11. Reaches out to and collaborates with other areas of the University, the community,
the region, and the state on programs and initiatives related to public services in
libraries, other cultural memory institutions, and other organizations.
12. Works with the assessment team on developing and refining services based on user
needs, preferences, and expectations.
13. Serves on library, campus, University, regional, or national professional committees.
14. Facilitates a work environment that encourages knowledge of, respect for, and
development of skills to engage and serve users of different cultures and backgrounds.
15. Supports the success of University Libraries by performing other duties as assigned.
SUPERVISION
The Coordinator of Public Services reports to the Associate Dean, University Libraries
and supervises staff.
OFFICE OF HUMAN RESOURCES
MARCH 2019
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.
Factor 2: Supervisory Responsibility
Level 4.0 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 5.0 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.
