POSITION IDENTIFICATION
TITLE Director of Technology Infrastructure – Community and Global Partnerships
CLASSIFICATION NUMBER 5199
GRADE 36
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Vice President for Community and Global Partnerships
GENERAL FUNCTION
The Director of Technology Infrastructure – Community and Global Partnerships (VP-CGP) is responsible for technical operations of the academic, administrative, and research departments of Research, Economic Development and International Programs. Responsibilities include installation, maintenance, and upgrades for servers, desktop computers, registration gateways, data storage, and classroom, lab, and research technology infrastructure. The Director provides support for users of web systems and instructional technology software and provides general academic and office user support.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: At least five years of experience in installing, maintaining, and upgrading personal computers, hardware, software applications, and servers is required. At least three years of experience involving project management, planning, preparing project cost estimates, and supervision is required. Experience supporting a wide range of academic and research equipment is required. Experience working in a higher education environment is preferred. Experience with noncredit registration systems and databases and scientific monitoring equipment is preferred. Experience with federal regulations and compliance is preferred.
Skills: The ability to effectively manage multiple, complex projects concurrently is required. Effective interpersonal, customer service, and team-building skills are required. Time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule, are required. Effective analytical skills and problem-solving ability are required. Knowledge and understanding of effective practices for service delivery support, and security is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four hour scope of VP-CGP operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with research compliance monitoring systems. Occasional travel to remote sites or partner institutions globally to provide support or engage in professional development training is required.
Effort: The job requires working at microcomputer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds, and occasionally up to fifty pounds.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Serves as the primary point of contact for divisional resources, infrastructure, and technology, coordinating with departments within and external to the division, technology and equipment vendors, and University stakeholders at campuses overseas to ensure effective operations.2. Serves as a resource to the division’s academic, research, and administrative departments regarding software and hardware, including installation, maintenance, and upgrades, interfaces with users to determine support needs, and provides training on software.
3. Works with department heads and other relevant administrators to identify information technology needs and establish technology priorities, helps to ensure that those needs and priorities are met by preparing long- and short-range technology plans, manages multiple concurrently assigned projects, including personnel, budgetary, and technology resources, and assists in the evaluation of division performance and progress toward accomplishment of the goals and objectives.
4. Improves existing technology infrastructure while working toward the expansion of computing operations by overseeing planning, implementation and documentation of appropriate information technology systems.
5. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts.
6. Audits and analyzes computing systems, processes, and controls to ensure that all operations are efficient and functional. Serving as the senior IT authority for the division, assures the security of server systems by managing security protocols within University guidelines, reviews and evaluates information security compliance issues/concerns within division, and ensures that the division is in compliance with the information security rules and regulations of the University relative to state and federal compliance issues.
7. Provides oversight and management of division websites, assists stakeholders on content and structural updates, and ensures production websites are in compliance with University design and functional standards and guidelines.
8. Prepares specifications for equipment, interfaces with vendors, and ensures that maintenance contracts for designated equipment are secured and renewed in a timely manner. Works with software and application vendors to deliver upgrades and improvements to division workflow.
9. Leads special projects, including operational improvement initiatives, as directed by the Vice President for Community and Global Partnerships.
10. Serves on appropriate committees to support the missions of the division and the University.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development conferences, and attending training and/or courses as needed.
13. Contributes to the overall success of the division by performing other essential duties as assigned.
SUPERVISION
The Director of Technology Infrastructure – Community and Global Partnerships supervises full- and part-time employees.
OFFICE OF HUMAN RESOURCES
JUNE 2023
