POSITION IDENTIFICATION
TITLE Information Technology Coordinator, MCHHS
CLASSIFICATION NUMBER 5198
GRADE 36
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Information Technology and Operations, McQueary College of Health and Human Services
GENERAL FUNCTION
The Information Technology Coordinator, MCHHS uses advanced professional and technical expertise to provide leadership and guidance to the College concerning health and medical information technology issues and is responsible for the management, supervision, operations, planning, and security of the health and medical information technology resources of the MCHHS.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree in instructional technology, information technology, or an information or educational technology-related field is required; a Master’s degree in an educational technology-related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of five years of varied educational technology and information technology experience in an academic environment which must include general experience in personal computers and operating systems, server operating systems, network protocols and enterprise architecture is required. Experience supporting a wide range of specialized academic, clinical, research, and human patient simulation equipment is required. Experience working in a higher education environment is preferred.
Skills: The ability to effectively manage multiple complex projects concurrently is required. The ability to work effectively with staff, faculty, administrators, and University personnel at all levels is required. Effective interpersonal, customer service, and team-building skills are required. Strong time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule are required. Excellent analytical skills and problem-solving ability are required. Knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. The ability to maintain confidentiality regarding information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with information technology operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Works with Director of IT and Operations and other relevant administrators to identify educational, health, and medical technology needs and establish organizational technology priorities, manages multiple concurrently assigned projects, including management of personnel, technology resources, and assists in strategic planning and evaluation of the College’s performance and progress toward accomplishment of the goals and objectives.2. Provides advanced systems administration by coordinating the design, installation, and management of specialized medical, health, and educational hardware, software, and equipment used in clinics and academic research and simulation laboratories.
3. Provides guidance to faculty, staff, and students on the implementation and use of specialized health, educational, and medical technology by analyzing user needs, evaluating solution options, making recommendations, developing in-house systems and services, and establishing support resources for the new systems and services.
4. Improves existing technology infrastructure while working toward the expansion of computing operations by overseeing planning, implementation, and documentation of appropriate information technology systems.
5. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts.
6. Supervises MCHHS technology staff, including full-time employees, graduate assistants, and student workers; oversees the selection, professional development, and management of staff; provides training and orientation on academic unit policies and procedures; assigns areas of responsibility, supervises work activities, determines staff professional development needs, and evaluates staff performance; and serves on College search committees as appropriate.
7. In partnership with the University of Missouri-Kansas City PharmD program, oversees the maintenance of distance course delivery technology.
8. Reviews and evaluates information security compliance issues/concerns within the College, ensures that the College is in compliance with the information security rules and regulations of the University, and that College practices meet the standards set by the University for compliance with state and federal laws and regulations.
9. Supports program and department accreditations and student learning outcomes by evaluating, recommending, and coordinating approval for equipment and software options to improve student learning and meet future academic needs, and assures the appropriate controls are in place to manage the College’s physical resources, including space planning, equipment and inventory control, and conference room and equipment property maintenance.
10. Initiates, develops, and maintains effective working relationships with all departments in the College, external academic and medical institutions, vendors, information technology areas, and medical clinics within the University
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Director of Information Technology and Operations.
13. Provides the highest level of effectiveness and support in computing operations by obtaining and maintaining an in-depth knowledge of computer hardware and software utilized within the University through both vendor-supplied training and individual effort.
14. Contributes to the overall success of the McQueary College of Health and Human Services by performing all other duties as assigned.
SUPERVISION
The Information Technology Coordinator, MCHHS supervises full-time and part-time employees.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2024
