5198 Information Technology Coordinator, MCHHS

POSITION IDENTIFICATION

TITLE Information Technology Coordinator, MCHHS

CLASSIFICATION NUMBER 5198

GRADE 36

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Director of Information Technology and Operations, McQueary College of Health and Human Services

GENERAL FUNCTION

The Information Technology Coordinator, MCHHS uses advanced professional and technical expertise to provide leadership and guidance to the College concerning health and medical information technology issues and is responsible for the management, supervision, operations, planning, and security of the health and medical information technology resources of the MCHHS.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree in instructional technology, information technology, or an information or educational technology-related field is required; a Master’s degree in an educational technology-related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: A minimum of five years of varied educational technology and information technology experience in an academic environment which must include general experience in personal computers and operating systems, server operating systems, network protocols and enterprise architecture is required. Experience supporting a wide range of specialized academic, clinical, research, and human patient simulation equipment is required. Experience working in a higher education environment is preferred.

Skills: The ability to effectively manage multiple complex projects concurrently is required. The ability to work effectively with staff, faculty, administrators, and University personnel at all levels is required. Effective interpersonal, customer service, and team-building skills are required. Strong time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule are required. Excellent analytical skills and problem-solving ability are required. Knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. The ability to maintain confidentiality regarding information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with information technology operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Works with Director of IT and Operations and other relevant administrators to identify educational, health, and medical technology needs and establish organizational technology priorities, manages multiple concurrently assigned projects, including management of personnel, technology resources, and assists in strategic planning and evaluation of the College’s performance and progress toward accomplishment of the goals and objectives.

2. Provides advanced systems administration by coordinating the design, installation, and management of specialized medical, health, and educational hardware, software, and equipment used in clinics and academic research and simulation laboratories.

3. Provides guidance to faculty, staff, and students on the implementation and use of specialized health, educational, and medical technology by analyzing user needs, evaluating solution options, making recommendations, developing in-house systems and services, and establishing support resources for the new systems and services.

4. Improves existing technology infrastructure while working toward the expansion of computing operations by overseeing planning, implementation, and documentation of appropriate information technology systems.

5. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts.

6. Supervises MCHHS technology staff, including full-time employees, graduate assistants, and student workers; oversees the selection, professional development, and management of staff; provides training and orientation on academic unit policies and procedures; assigns areas of responsibility, supervises work activities, determines staff professional development needs, and evaluates staff performance; and serves on College search committees as appropriate.

7. In partnership with the University of Missouri-Kansas City PharmD program, oversees the maintenance of distance course delivery technology.

8. Reviews and evaluates information security compliance issues/concerns within the College, ensures that the College is in compliance with the information security rules and regulations of the University, and that College practices meet the standards set by the University for compliance with state and federal laws and regulations.

9. Supports program and department accreditations and student learning outcomes by evaluating, recommending, and coordinating approval for equipment and software options to improve student learning and meet future academic needs, and assures the appropriate controls are in place to manage the College’s physical resources, including space planning, equipment and inventory control, and conference room and equipment property maintenance.

10. Initiates, develops, and maintains effective working relationships with all departments in the College, external academic and medical institutions, vendors, information technology areas, and medical clinics within the University

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Director of Information Technology and Operations.

13. Provides the highest level of effectiveness and support in computing operations by obtaining and maintaining an in-depth knowledge of computer hardware and software utilized within the University through both vendor-supplied training and individual effort.

14. Contributes to the overall success of the McQueary College of Health and Human Services by performing all other duties as assigned.

SUPERVISION

The Information Technology Coordinator, MCHHS supervises full-time and part-time employees.

OFFICE OF HUMAN RESOURCES

REVISED APRIL 2024

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 10.0 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4.0 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.

Factor 4: Budgetary Control

Level 4.0 - 772 Points: At this level would be jobs in which the incumbent has the responsibility for exercising primary control over a limited budget including developing budgets and distributing budgetary funds.

Factor 5: Work Environment and Physical Demands

Level 2.0 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 4.0 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.