POSITION IDENTIFICATION
TITLE Video Communications Administrator, PharmD Program
CLASSIFICATION NUMBER 5197
GRADE 34
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Designated Supervisor-McQueary College of Health and Human Services
MAJOR ADMINISTRATOR Dean, McQueary College of Health and Human Services
GENERAL FUNCTION
The Video Communications Administrator, PharmD (Doctor of Pharmacy) Program provides instructional support for faculty, staff, and students of the PharmD program by managing and overseeing networked-based video communications. The Video Communications Administrator, PharmD (Doctor of Pharmacy) Program installs, maintains, troubleshoots, and supports network infrastructure, equipment, applications, and devices to ensure the successful delivery of video communications related to the PharmD program.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: A Bachelor’s degree and three years of technical experience in at least one of the following areas: video communications, network or server administration, or instructional technology or an equivalent combination of education and experience as specified above per the Job Family 3 Knowledge Equivalency Charts is required. Experience installing and customizing video communications technology is required.
Skills: A working knowledge or proven capability to quickly learn video communications and related technologies is required. Knowledge of networking and various configurations that may impact video communications is required. The ability to resolve technical issues related to video communications events quickly and effectively is required. Knowledge of the theory, principles, and practices of video communications systems and applications is required. Knowledge and understanding of computer security procedures is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites, for desktops, mobile devices, and workstations is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required. A basic understanding of security principles, networks, and file server administration is required. Familiarity with Active Directory and Exchange is required. Familiarity with the installation, maintenance, and support of wireless technologies is required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required. Strong customer service skills are required. The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to work under pressure, meet inflexible deadlines, and deal with difficult individuals while maintaining composure is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Knowledge and understanding of video communications technologies, such as telepresence, H.323 videoconferencing, IP video, desktop video solutions, live and stored video streaming, and video event scheduling software are preferred. Functional knowledge of video streaming is preferred. The ability to use various video encoding solutions is preferred. The ability to use nonlinear editing software is preferred. Functional knowledge of A/V components such as cameras, video switchers, audio equipment and lighting products and familiarity with basic video production techniques is preferred. Knowledge of telephone switching technology support, data/video communications, and transmission media and their performance capabilities is preferred.
Other: Evening, weekend, and call-in work may be required to meet deadlines and correct system failures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assures optimum video communications performance by maintaining a current knowledge and understanding of common network configurations and environments.
2. Installs and maintains vendor-supplied equipment and applications to ensure compatibility, efficiency, security, and performance.
3. Tests, evaluates, and installs new versions or authorized modifications to existing solutions and works with vendors as needed to correct problems, provide feedback, and request improvements.
4. Analyzes application specifications for compatibility with operating system capabilities and works with Computer Services staff as needed.
5. Monitors solutions to ensure operating efficiency and capacity and adjusts settings as needed.
6. Analyzes hardware and software performance and tunes system parameters to correct or improve system performance.
7. Designs, constructs, installs, and activates end point equipment interfaces and peripheral devices as appropriate.
8. Coordinates all changes and maintenance activities with internal and external constituents according to University and related service policies and procedures to minimize disruptions.
9. Researches information on video technology enhancements and stay current with future directions in the industry, assesses competing alternatives and recommends optimal solutions to meet constituent needs, and performs capacity planning studies to determine the type of resources needed to support anticipated need based on utilization trends.
10. Troubleshoots equipment and application problems and failures, determines and initiates appropriate and immediate actions to restore normal services with minimal down time, documents occurrence and actions taken, assesses operating procedures followed in resolving the issue for effectiveness, and recommends modifications to standard procedures found to be inadequate, unclear, or ineffective.
11. Identifies trends and root causes of problems and recommends or initiates corrective actions.
12. Coordinates with and utilizes the expertise, support, and equipment of Computer Services by meeting regularly and maintaining communication with the centralized User Support Group of Computer Services regarding procurement, implementation, problem determination and resolution, training, and the development of user computing standards.
13. Works with hardware and software vendors to diagnose and correct problems in a timely manner.
14. Keeps constituents appropriately informed of problem resolution status.
15. Provides first and second tier support via a help desk environment.
16. Travels onsite as needed to constituent locations to troubleshoot or complete technical updates.
17. Develops and delivers relevant training content for system users.
18. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
19. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the supervisor.
20. Supports the overall success of the PharmD program and the McQueary College of Health and Human Services by performing all other duties as assigned.
SUPERVISION
The Video Communications Administrator, PharmD Program is supervised by the designated supervisor in the McQueary College of Health and Human Services.
OFFICE OF HUMAN RESOURCES
AUGUST 2013
