POSITION IDENTIFICATION
TITLE Academic Technology and Media Support Administrator, RCASH
CLASSIFICATION NUMBER 5172
GRADE 35
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Information Technology and Operations, RCASH
GENERAL FUNCTION
The Academic Technology and Media Support Administrator coordinates and administers the management of the college’s broad end user support services, oversees the media production areas and equipment, and manages the student workforce. The Academic Technology and Media Support Administrator provides instructional and desktop support for faculty, staff, students, and college partnerships. The Academic Technology and Media Support Administrator installs, maintains, troubleshoots, and supports specialized college research equipment, media labs and studio equipment, instructional and system management applications, and all technology devices and packages to ensure the successful operation and functionality for the Reynolds College of Arts, Social Sciences and Humanities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of five years of experience supporting a wide range of information technology and media production equipment in a fast-paced, cross-functional, and team environment or an equivalent combination of education and experience is required. Experience working in a higher education and/or media production environment is preferred. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites for desktops, mobile devices, and workstations is required. A basic understanding of ticketing systems, service portals, server administration and cloud systems is required. Familiarity with the installation, maintenance, and support of wireless and other network technologies is required. Functional knowledge of classroom technologies, such as A/V components, cameras, audio equipment and web-conferencing technologies is required.
Skills: A working knowledge or proven capability to quickly learn to support specialized research and media equipment, LMS, distance learning, video streaming and college specific technologies is required. The ability to resolve technical issues and events quickly and effectively is required. Knowledge and understanding of computer security procedures and standards is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required.; Strong leadership, supervision and customer service skills are required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required.
The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: A valid driver’s license is required. Travel between campus and other locations is required during business hours. The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Troubleshoots equipment and application problems and failures, determines, and initiates appropriate and immediate actions to restore normal services with minimal down time, documents occurrence and actions taken, assesses operating procedures followed in resolving the issue for effectiveness, and recommends modifications to standard procedures found to be inadequate, unclear, or ineffective.2. Oversees the college’s media production areas, including media equipment in instructional labs, studios and select performance areas.
3. Installs and maintains equipment and applications to ensure compatibility, efficiency, security, and performance.
4. Oversees the college’s computer lab and studio student workforce, hiring, training, scheduling, and approving. Directs other full-time technology support team members on media production related projects.
5. Maintains the college’s inventory and ticketing systems, ensures the safe storage and disposal of technology materials, monitors, and assures appropriate IT standards, and provides for equipment maintenance, repair, and replacement. Manages the media equipment budget line(s) for the communication, media, journalism, and film department.
6. Coordinates with and utilizes the expertise, support, and equipment by meeting regularly and maintaining communication with RCASH Tech Team regarding procurement, implementation, problem determination and resolution, training, and the development of user computing standards.
7. Tests, evaluates, and installs new versions or authorized modifications to existing solutions and works with vendors as needed to correct problems, provide feedback, and request improvements.
8. Designs, constructs, installs, and activates end point equipment interfaces and peripheral devices as appropriate. Analyzes hardware and software performance and tunes system parameters to correct or improve system performance.
9. Coordinates all changes and maintenance activities with internal and external constituents according to University and related service policies and procedures to minimize disruptions.
10. Researches information on technology and media production enhancements and stay current with future directions in the industry, assesses competing alternatives and recommends optimal solutions to meet constituent needs, and performs capacity planning studies to determine the type of resources needed to support anticipated need based on utilization trends.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Directory of Information Technology and Operations, RCASH.
13. Supports the overall success of the Reynolds College of Arts, Social Sciences and Humanities by performing all other duties as assigned.
SUPERVISION
The Academic Technology and Media Support Administrator oversees the college’s computer lab and studio student workforce, hiring, training, scheduling, and approving. Directs and supervises other full-time technology support team members on media production related projects.
OFFICE OF HUMAN RESOURCES
REVISED DECEMBER 2024
