POSITION IDENTIFICATION
TITLE Enterprise Systems Administrator
CLASSIFICATION NUMBER 5171
GRADE 35
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Senior Enterprise Systems Administrator
GENERAL FUNCTION
The Enterprise Systems Administrator is responsible for the University’s server computing systems. Duties include installation, maintenance, upgrading of the hardware and software and interfacing with users to determine support needs.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: An Associate’s degree and a minimum of one year of experience as a systems administrator with a background and demonstrated expertise in hardware, documentation techniques, and systems analysis or an equivalent combination of education and demonstrated specified experience is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Skills: The ability to follow technical instructions, both verbal and written, is required. The ability to solve system-related problems by using diagnostic techniques and protocols is required. Effective verbal and written communication skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems. The ability to work as a team member is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. A general understanding of a learning management system and web design techniques and a basic knowledge of relational database systems are preferred. The ability to automate system administration tasks using scripting tools and modern programming languages is preferred.
Effort: Requires working microcomputer workstations for extended periods of time and requires regular lifting and carrying objects weighing up to twenty-five pounds, and occasionally up to fifty pounds.
Other: The twenty-four hour scope of the department requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assumes responsibility for the installation, maintenance, and upgrading of the University’s computing systems by communicating with users and Cybersecurity and Enterprise System staff to determine and resolve system problems, maintaining software at the most current software version levels, assigning and maintaining user account resources, resetting passwords, loading applications on the system, monitoring system resources, working with the maintenance provider as necessary, and conducting the annual server component inventory.2. Integrates the server operating system into the campus network backbone by configuring the networking software components using TCP/IP. Specific components include Domain Name Services, SSH, SMTP, SNMP, FTP, and web services.
3. Ensures the safety of user and system files by backing up all files on the system to facilitate recreating the system after a hardware crash of a system disk drive.
4. Installs, configures, and supports enterprise-wide software applications.
5. Assures coordination of Cybersecurity and Enterprise System resources by communicating with the Computer Services Help Desk and User Support Services to inform them of problems and resolutions.
6. Assures the security of the system by managing all network security in the University environment including passwords, files, and the operating system.
7. Supports Cybersecurity and Enterprise System by preparing or assisting in writing bid specifications for equipment, interfacing with vendors during bid evaluations, and ensuring that maintenance contracts for designated equipment are secured and renewed in a timely manner.
8. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Senior Enterprise Systems Administrator.
11. Contributes to the overall success of Cybersecurity and Enterprise System by performing all other essential duties as assigned.
SUPERVISION
The Enterprise Systems Administrator is supervised by the Senior Enterprise Systems Administrator.
OFFICE OF HUMAN RESOURCES
REVISED JULY 2022
