5162 Senior Enterprise Systems Administrator

POSITION IDENTIFICATION

TITLE Senior Enterprise Systems Administrator

CLASSIFICATION NUMBER 5162

GRADE 36

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Coordinator of Operations and Systems

GENERAL FUNCTION

The Senior Enterprise Systems Administrator functions as a team leader of Enterprise Systems Administrators in managing and maintaining the University's IT infrastructure. This role focuses on guiding team members to ensure security and access management best practices are upheld. Under the direction of the Coordinator of Operations and Systems, the Senior Engineer directs projects and tasks of moderate scope, emphasizing mentorship and collaboration. The Senior Enterprise Systems Administrator assists the Coordinator of Operations and Systems in planning, personnel selection, and personnel training. Responsibilities include assisting with disaster recovery planning, overseeing backups, and the management of advanced virtualization and containerization technologies. The position requires exceptional leadership, communication, and planning skills, with a commitment to fostering a collaborative environment across teams within the university system.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor's degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: A minimum of five years of experience in the Information Technology field is required. Advanced proficiency in Linux and Windows administration and a solid understanding of relational database systems is required. A strong focus on digital security and cybersecurity is required. Experience in guiding teams in networking principles and cloud infrastructure management, particularly with Azure services, is preferred. Prior experience in higher education is preferred.

Skills: Exceptional mentoring skills are crucial. The candidate must excel in guiding a team, providing clear technical instructions, and fostering skill development in incident management, problem-solving, and critical thinking. Outstanding verbal and written communication skills are essential, along with the ability to promote independent and collaborative work among team members. Proficiency in overseeing automation of system administration tasks using scripting tools and modern programming languages is required. Excellent documentation, time management, and attention to detail are vital.

Other: Due to the 24-hour scope of the department, this position requires availability during evenings, nights, and weekends to support team members responding to inquiries or issues related to the University's computing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lead teams of Enterprise Systems Administrators in monitoring system performance and implementing performance ensuring optimal IT infrastructure operation.

2. Mentor team members in the installation, configuration, and administration of both virtual and physical server infrastructures, including containerization solutions.

3. Guide the team in the timely installation and updating of software, operating systems, and patches.

4. Direct and coordinate projects and tasks of Enterprise Systems Administrators as directed by the Coordinator of Operations and Systems.

5. Oversee the implementation and enforcement of identity and access management best practices, management of public key infrastructure (PKI), and certificates.

6. Direct regular backups and restores to ensure data integrity and availability, enabling team members to execute these tasks effectively.

7. Assist in preparing and reviewing bid specifications for IT equipment, mentoring team members in interfacing with vendors during bid evaluations, and ensuring maintenance contracts are secured or renewed promptly.

8. Provide guidance in the development, implementation, and testing of comprehensive disaster recovery plans in collaboration with the team.

9. Evaluate and recommend new technologies and solutions, enabling the team to enhance IT infrastructure and processes.

10. Ensure team adherence to industry standards, university policies, and regulatory requirements.

11. Promote collaboration with cross-functional teams to align IT infrastructure with organizational goals and objectives.

12. Provides continuity of leadership, management, and support for the Enterprise Systems group by assuming the duties and responsibilities of the Coordinator of Operations and Systems as needed for the supervision of Enterprise Systems Administrators.

13. Assists in the development of an effective staff by monitoring the productivity and skill level of Enterprise Systems Administrators, participating in performance reviews and goal setting, promoting the professional development of Enterprise Systems Administrators, serving on search committees, and assuming a leadership role in the group’s internal training program.       

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Coordinator of Operations and Systems. 

15. Perform all other duties as assigned, ensuring the efficient operation of IT systems and processes.

SUPERVISION 

The Senior Enterprise Systems Administrator will direct the work of Enterprise Systems Administrators and has significant input into hiring, training, and discipline.

OFFICE OF HUMAN RESOURCES

REVISED FEBRUARY 2025

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 7.0 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 5.0 - 1495 Points: Supervision of a work group or department including hiring, training, disciplining, and directing the work of others. At this level the required supervision will likely include general rather than close supervision of others. Typically, the nature of the work may involve the supervision of other supervisors or team or work group leaders, the responsibility for a rather large group of operative employees in non-technical or non-highly skilled areas, or supervision of moderate to large numbers of student workers who perform relatively complicated technical or skilled work. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.0 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 3.0 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1.0 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 5.0 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.