POSITION IDENTIFICATION
TITLE Content Management Programmer/Analyst
CLASSIFICATION NUMBER 5119
GRADE 35
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Web Strategy and Development
MAJOR ADMINISTRATOR Vice President for Marketing and Communications
GENERAL FUNCTION
The Content Management Programmer/Analyst plans, implements, and maintains the University’s web content management system and provides technical support to web developers. The Content Management Programmer/Analyst manages the Web Help Desk function and staffing.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An Associate’s degree or the equivalent is required. A Bachelor's degree with an emphasis in information technology-related courses is preferred.
Experience: Two years of experience in the design and programming of database-driven web applications is required. Experience in business application programming is preferred. Experience with help desk functions and web content management systems is preferred. Experience programming in a team-oriented environment is preferred. Work experience in higher education is preferred.
Skills: Proficiency in the design and programming of dynamic web applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Effective verbal and written communication skills are required. The ability to program XML and cascading style sheets is preferred. Proficiency in the development of relational databases and queries is preferred.
Effort: Extended periods of time working at a computer workstation are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Installs, configures, and administers the web content management system, to include template/module programming, testing, quality control and ongoing support of the system.
2. Fulfills requests for web content management system programming services by formulating a general plan for the request in conjunction with the requesting client and the Director of Web Strategy and Development.
3. Supports the design, development, testing, and maintenance of the University’s web content management system by developing web-related solutions and collaborating with Computer Services and others to construct interfaces for University data.
4. Supports web developers by answering questions, providing technical assistance, offering training, managing the Web Help Desk operation, creating and maintaining documentation of Help Desk materials and processes, and supervising the Web Help Desk staff.
5. Serves as the technical lead for the content management system on the Springfield campus and interfaces with and supports technical leads on the West Plains, Mountain Grove and China campuses.
6. Effectively resolves web-related programming problems by conducting thorough analyses of problems and employing appropriate debugging techniques and aids to resolve the problems.
7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
8. Remains competent and current through self-directed professional reading, developing and maintaining professional contacts with colleagues, attending professional development courses and attending training and/or courses required by the Director of Web Strategy and Development.
9. Contributes to the overall success of the Web Strategy and Development by performing all other essential duties as assigned by the Director of Web Strategy and Development.
SUPERVISION
The Content Management Programmer/Analyst is supervised by the Director of Web Strategy and Development and supervises student workers.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2015
