POSITION IDENTIFICATION
TITLE Senior Corporate Support Representative
CLASSIFICATION NUMBER 5084
GRADE 43
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director, Community Support
GENERAL FUNCTION
The Senior Corporate Support Representative is responsible for attracting, maintaining,
and increasing support for KSMU and Ozarks Public Television (OPT) from businesses,
foundations, and non-profit organizations. The Senior Corporate Support Representative
plays a key role in planning and developing sales strategy.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Bachelor’s degree in Media, Communications,
Marketing, Public Relations, Business, or a related field is preferred.
Experience: Three years of successful sales, direct fundraising, or customer service
experience is required. Experience in media sales or public broadcasting fundraising
is preferred.
Skills: Strong verbal and written communication skills are required. Excellent
interpersonal skills are required. Computer literacy is required. The ability to
develop knowledge of, respect for, and skills to engage with those of other cultures
or backgrounds is required. Proficiency with graphic design software is preferred.
License: A valid driver’s license is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Secures financial support for programming from businesses across the KSMU and OPT
coverage areas by researching prospects, initiating sales calls, making oral presentations,
developing proposals, completing underwriting orders, creating on-air underwriting
announcements, servicing accounts, and assisting in collections.
2. Develops underwriting packages and other sales materials, including determining
rates and underwriter benefits, as well as creating communication materials to aid
the sales process.
3. Evaluates future PBS schedules for tactical and strategic sales planning.
4. Develops and maintains knowledge of Nielsen ratings data to effectively communicate
the reach and marketing efficacy of KSMU and OPT underwriting to potential clients.
5. Meets assigned sales goals for annual collections as determined by the Director,
Community Support, as well as weekly goals for contacting prospects, presenting proposals,
and securing commitments.
6. Develops and maintains strong knowledge of FCC guidelines as they relate to non-profit
media underwriting announcements to ensure on-air scripts are in compliance with current
regulations.
7. Contributes to the successful execution of sales contracts by fostering effective
interdepartmental communication, developing and maintaining familiarity with television
and radio traffic software as it relates to scheduling underwriting announcements,
maintaining clear records of active and past contracts, and participating in the regular
evaluation and refinement of account servicing processes.
8. Contributes to the success of special station events by developing sponsorship
opportunities and securing sponsorship commitments from businesses, foundations, and
non-profit organizations.
9. Develops and maintains relationships with business leaders, non-profit leaders,
and other community leaders in order to effectively communicate and secure funding
for station programming and projects.
10. Contributes to a work environment that encourages knowledge of, respect for, and
development of skills to engage with those of other cultures or backgrounds.
11. Remains competent and current through self-directed professional reading, developing
professional contacts with colleagues, attending professional development courses,
and attending training and/or courses required by the Director, Community Support.
12. Contributes to the overall success of KSMU and OPT by performing all other duties
and responsibilities as assigned.
SUPERVISION
The Corporate Support Representative is supervised by the Director, Community Support
and supervises student interns and employees.
OFFICE OF HUMAN RESOURCES
FEBRUARY 2020
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.
Factor 2: Supervisory Responsibility
Level 1.0 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 3.0 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
