POSITION IDENTIFICATION
TITLE Audio Visual Engineer
CLASSIFICATION NUMBER 5062
GRADE 35
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Coordinator, Audio Visual Technologies
GENERAL FUNCTION
The Audio Visual Engineer is responsible for the design, administration, and maintenance of the University's audio visual technologies, related software patches, security updates, and system updates, end-user training, overseeing departmental audio visual services, and for providing specifications for RFPs relevant to the implementation and configuration of the audio visual systems. This position assists in the integration of traditional audiovisual systems with new audio visual technologies to ensure that the University keeps pace with the changing needs of higher educational instructional environments.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor's degree is required; a bachelor’s degree with an emphasis in Audio Visual Technologies, Computer Information Systems, or Electronics is preferred. Experience in a position with substantially similar responsibilities, in both level of complexity and size of the audio visual, to this position is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: At least three years of experience designing and administering audio visual systems is required; experience at an institution of higher education is preferred. Demonstrated experience in troubleshooting and supporting technical systems and procedures is required. Technical work experience in designing, installing, servicing, maintaining, and troubleshooting digital and analog audio visual electronic media equipment, specifically, Crestron-controlled systems, in an educational or corporate environment is required. Experience in programming Crestron control systems is preferred.
Skills: Strong verbal and written communication skills as well as excellent interpersonal skills are required, including the ability to contribute both as an individual, as a team member, and as a team leader are required. Administrative skills are required; organizational and project management skills are required. The ability to prioritize workloads in an environment of frequent interruptions, multiple deadlines, and changing priorities is required. Outstanding customer service skills and the ability to train personnel with different levels of technical ability is required. The ability to work with minimal supervision and exercise good judgment and follow-through is required. Accuracy and reliability are required. A demonstrated knowledge of the principles of advanced electronics, including digital/analog electronics, AV systems, and Crestron control systems, is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to engineer Crestron control systems that incorporate Biamp and QSC digital signal processors, lighting controls, screen and shade controllers, and other related peripherals, is required. Skills in the use of hand tools and test equipment as well as general mechanical aptitude are required. Knowledge of video distribution, computer interface, and display systems are required.
Certification: Crestron Digital Media Certification-Engineer (DMC-E-4K) and AVIXA Certified Technology Specialist (CTS) is required.
Effort: This position installs electronic equipment and video/data projection systems which require carrying a tool kit weighing thirty-five pounds on a daily basis, lifting equipment and materials weighing up to sixty pounds several times a week. Some of the physical labor occurs while working from a ladder wearing a tool belt.
Other: The twenty-four hour scope of university operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s audio visual systems. Occasional travel to remote sites within our twenty-four county area may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Installs, maintains, and administers the University’s major audio visual systems
and their associated software by evaluating systems, overseeing, participating in,
and performing installations and upgrades. Supports the University activities by designing
audio-visual, video conferencing, and streaming systems for classrooms, conference
rooms, and auditoriums, planning the installation, coordinating with any involved
construction or renovation contractors, Design & Construction, consultants, and supervising
Audio Visual Technicians during the installation.
3.Installs cabling and equipment racks, configure devices, load relevant code, and commissions the systems.
4. Maintains, troubleshoots, and repairs electronic equipment and advanced video/data projection and streaming systems used in support of all Missouri State University campuses.
5. Assists in the integration of traditional audiovisual systems with new audio visual technologies.
6. Assists faculty, staff, and other end-users by demonstrating the proper operation and care of audio visual technology to formulate and update operating instructions and training materials for the proper use of equipment.
7. Retrieves and updates work orders and trouble tickets from Pinnacle, the departmental work order system, for the purpose of completing audio visual requests and to ensures accurate and timely billing, locations/facilities information, user information, and related information for quality data integrity.
8. Actively participates with team development of audio systems and services through vendor communications, performing system evaluations, assessing cost effectiveness, determining technical requirements, and collaboratively developing RFPs.
9. Contributes to strategic planning by maintaining an awareness of new products, remaining current with emerging technologies, and monitoring federal, state, and local regulatory issues.
10. Provides prompt, professional, and personal response in solving problems by providing first line, consistent technical support for faculty, staff, and students for audio visual configurations, applications, and connectivity and solving problems and offering solutions to users by troubleshooting, diagnosing, and repairing.
11. Ensures that users can effectively utilize the audio visual system by working with the Coordinator, Audio Visual Technologies on planning, developing, coordinating, and writing documentation that encompasses policy, procedures, features, and services, ensuring the availability of documentation in paper, electronic, and web forms, and conducting training sessions.
12. Improves service and support by taking the initiative to learn new computer applications and systems and developing computer-related skill sets.
13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Coordinator, Audio Visual Technologies.
15. Contributes to the overall success of Telecommunications and Communications Infrastructure Department by performing all other duties and responsibilities as assigned.
SUPERVISION
The Audio Visual Engineer supervises the Audio Visual Technicians at job sites and
student workers.
OFFICE OF HUMAN RESOURCES
REVISED SEPTEMBER 2024
