POSITION IDENTIFICATION
TITLE Coordinator, Communications Infrastructure
CLASSIFICATION NUMBER 5046
GRADE 37
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Telecommunications and Communications Infrastructure
GENERAL FUNCTION
The Coordinator of Communications Infrastructure is responsible for providing technical management and support of all campus communication infrastructure and assisting the Networking unit as needed. Duties include installation, maintenance, monitoring, and planning for the communications infrastructure to support both academic and administrative products. This position supervises the telecommunications technicians in their support of the University’s telecommunications environment, develops goals and objectives conducive to ongoing and enhanced capabilities, and assists in the formulation of strategic planning for both short- and long-term activities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a degree in a computer-related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of five years of experience in telecommunications analysis and design of a major multi-vendor, multi-service environment is required. Demonstrated successful experience managing complex communication infrastructure-based projects is required. Experience developing technology plans for new building construction, remodeled buildings, and outside construction is required. A minimum of three years of supervisory experience is required. Work experience in a higher education environment is preferred.
Skills: Requirements include, being able to effectively manage multiple, complex communication infrastructure-based projects concurrently; effective interpersonal, customer service, organizational, and team-building skills; the ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems; excellent verbal and written communication skills and proficiency in writing technical specification documents. The ability to read, understand, create, and modify professional construction plans is required. Strong technical skills and current technical knowledge are required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge, a thorough understanding of communication infrastructure, video surveillance systems, and door access systems as well as the ability to solve infrastructure-related problems by using diagnostic techniques and protocols is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: The position requires working at microcomputers for extended periods of time, occasionally lifting and carrying objects weighing up to fifty pounds, and requires sufficient mobility to visit construction sites, oversee inside and outside wiring plant installations, repairs, and expansions which may require climbing ladders, inspecting trenches, and working in confined spaces.
Other: The twenty-four hour scope of university operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s infrastructure and related systems. Occasional travel to remote sites within our twenty-four county area may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures a quality program of support in all telecommunications services by coordinating
and managing the efforts of the telecommunications technician staff by assigning duties
and objectives, managing the maintenance of the University’s communications infrastructure,
electronic door access, and other telecommunications-related infrastructure within
the Missouri State system, and oversees the provision of technical assistance with
all communications infrastructure issues to faculty, staff, and students.
3. Supports the operations of the department by managing wiring technicians and student workers, overseeing inside and outside wiring plant contractors, performing inspections of work done by subordinates and contractors to ensure adherence to appropriate specifications, assuring routine and preventative maintenance of departmental vehicles and tools, calibrating test equipment, designing communications cabling systems, ordering required inventory, maintaining a supply of commonly used components, tracking orders and deliveries, preparing quotes for customer service, and reporting itemized charges for billing.
4. Develops proposals, presentations, plans, timelines, and budgets for complex projects, develops construction documents, plans complete distribution systems, adheres to best practices, the National Electrical Code (NEC), and University standards, and manages priorities, equipment, and staff resources to ensure completion of projects within budgets and timelines. Coordinates and oversees processing of work orders and trouble tickets for voice, data, video surveillance, card access, and other services.
5. Ensures operational integrity and continuity of the telecommunications facilities by providing leadership in the development of telecommunication services objectives for the Telecommunications unit in support of both academic and administrative telecommunications services through reliability, responsiveness, documentation, and currency of software and hardware.6. Provides the highest level of effectiveness and support in all communications infrastructure operations by obtaining and maintaining an in-depth knowledge of infrastructure-related hardware and software utilized within the University through both vendor-supplied training and individual effort.
7. Maximizes the integrity of all services offered by the Telecommunications unit by employing the appropriate debugging techniques in problem determination and taking the proper corrective action.8. Helps to assure effective service acquisition, installation, upgrades, expansions, and problem resolution related to infrastructure by acting as a liaison with vendors and evaluates customer needs and project priorities to set work order priorities that ensure all critical work is completed on time while honoring overall critical University priorities and timelines.
9. Provides proper scheduling of downtime when upgrading campus communications infrastructure components and ensures effective communication to the University community concerning outages of any services offered by the Telecommunications unit.
10. Ensures appropriate infrastructure security measures and components are in place to protect University telecommunications and related computers systems from intrusion attacks.
11. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software/hardware installations, upgrades, maintenance, and any associated training which is designed to accomplish the unit mission.
12. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Director of Telecommunications and Communications Infrastructure.
13.Contributes to the overall success of the Networking and Telecommunications department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short- and long-term activities.
14.Ensures the success of the telecommunications unit by coordinating the support efforts of the University's multi-vendor configuration.
15.Ensures the availability of infrastructure resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, intrusion attacks, etc.
16. Ensures maximum utilization of resources by employing effective monitoring procedures which result in informative reports and consequent system tuning for enhanced performance.
17.Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
18.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Telecommunications and Communications Infrastructure.
19.Contributes to the overall success of the Networking and Telecommunications Department by performing all other duties and responsibilities as assigned by the Director of Telecommunications and Communications Infrastructure.
SUPERVISION
The Coordinator of Communications Infrastructure supervises the telecommunications technician staff. Job functions are routinely handled independently with a limited amount of supervision.
OFFICE OF HUMAN RESOURCES
JULY 2023
