3075 Assistant Director, Veteran Student Center

POSITION IDENTIFICATION

TITLE Assistant Director, Veteran Student Center

CLASSIFICATION NUMBER 3075

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Director, Veteran Student Center

GENERAL FUNCTION

The Assistant Director evaluates and processes Department of Defense (DOD) and Department of Veterans Affairs (DVA) education benefits, verifies student benefit eligibility, helps students through the benefit application process, updates benefit information on a continuous basis in DOD/VA and/or University systems, runs and review queries to monitor student’ academic progress noting any concerns, ensures the school maintains compliance with all VA/DOD and state policies as they relate to military educational benefits, keeps supervisor and staff informed of any pertinent changes to related military education policies, codes students and builds contracts according to their respective benefit programs, coordinates with the school bookstore regarding payment information as it relates to military educational programs, manages the front office, and ensures all supplies and work orders are processed, including for other areas as specified.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A bachelor’s degree from an accredited university is required.

Experience: Two years in higher education working with military connected students and knowledge of policy/procedure for certifying the GI BILL® with the VA is required. Experience with Tuition Assistance is preferred.

Skills: Knowledge of and the ability to use computerized management information systems (databases) are required. Effective interpersonal, verbal, and written communication skills are required. The ability to work with a minimum of supervision is required. The ability to learn and follow complex procedures and detailed policies is required. Effective decision-making skills are required. Keyboarding and data entry skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Considerable data entry work is required.  The position requires extended periods of time at a computer station and extensive utilization of information displayed on a computer monitor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides guidance and decision-making through understanding of applicable academic regulations, rules, laws, policies, and procedures related to Veterans Services Department functions and applying that knowledge to the provision of information, problem solving, and information processing.

2.  Assures the accuracy of academic and VA/military-related records contained in various databases; changing, correcting, or modifying that information accurately in compliance with academic regulations, correctly interpreting that information and explaining it to students, staff, and faculty, as needed, and reviewing reports to identify errors.

3. Analyzes processes and procedures, and provides input regarding the admissions process, graduation process, overall VA/military benefits process, the VA Work Study process, and transfer credit process.

4. Oversees the GI BILL® certifications process through the appropriate systems, verifies student benefit eligibility for applicable benefits, ensuring the university maintains compliance with all related federal, state, and/or University policies. Responsible for reconciliation for Ch 33 Post/911 and CH 31 VR&E payments made directory to the school from the DVA.

5.  Coordinates the process of reviewing all certification packets and ensures accuracy of the students' degree programs for Ch. 33, Ch. 31, Veterans Choice Act, and Missouri Returning Heroes Act.

6. Monitors VA and University systems to ensure accurate and up-to-date records, terminating records as appropriate, noting all graduations and changes in student status, informing supervisors of any issues with student VA records, and coordinating appropriate support for students by working with the Assistant Registrar, Veteran Student Services, VA education, VA debt management, and VA Vocational Rehabilitation.  

7. Coordinates VA/military benefit programs with Financial Aid, Financial Services, the University Bookstore, and other University offices as appropriate and ensures timely payments are being made to the University and its entities in the manner prescribed by VA and school policy.

8. Assists with all matters related to Army IgnitED and other military tuition assistance programs and guides students through the tuition assistance process.

9. Facilitates the enrollment process by providing information about changes of schedules, withdrawals, refunds grading policies and procedures, deadlines, cancellation and rebuilding of schedules, grade appeals, transfer evaluations, encumbrances, academic advisement, prerequisites, drops, deleted sections, permissions, overloads, special courses, etc. to the Veterans Services student population in a timely manner.

10. Provides administrative support services, including but not limited to, filing and purging records, processing incoming and outgoing mail, managing the front office, and ensuring that all supplies are ordered, and work orders are processed.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses as required by the supervisor, and providing updates to the supervisor and other staff regarding any information that relates to the University’s VA/military benefit certification processes as a result of new information gained at training sessions.

13. Assists the Director to provide training (including preparing and presenting workshops and training for faculty and staff), and consultation for college personnel, faculty, and community members regarding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process.

14. Relieves the Director, Veteran Student Center of routine operational details affecting the department by assuming responsibility for the secretarial, clerical, and office management functions and making administrative decisions within established guidelines and policy.

15. Plans and implements veteran recruiting events and activities, including events at military units, college fairs, community presentations, campus events, and campus visitations.

16.  Directly supervisors all work-study students to include hiring, reviewing and submitting timesheets to the DVA, and training.

17. Contributes to the overall success of the Office for Veteran Student Services by performing all other duties as assigned.

SUPERVISION

Assistant Director is supervised by the Director, Veteran Student Center and supervises student employees.

OFFICE OF HUMAN RESOURCES

REVISED OCTOBER 2021

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1.0 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 2.0 - 100 Points: Interactions are generally routine and structured involving employees inside the University, students, or the general public. The purpose may include obtaining or clarifying facts, coordinating work, solving recurring problems, or providing factual information to others. Contacts may be with coworkers or structured exchanges with students, faculty, or the general public, and are generally for the purpose of exchanging information.

Factor 4: Job Controls and Guidelines

Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.