POSITION IDENTIFICATION
TITLE Coordinator, Logistics and Test Preparation
CLASSIFICATION NUMBER 2615
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR English Language Institute (ELI) Special Programs Director
GENERAL FUNCTION
The Coordinator, Logistics and Test Preparation provides a variety of academic and
student support services for ELI Special Programs. The Coordinator, Logistics and
Test Preparation serves as a liaison between Special Programs and international students
by providing instruction, cultural guidance, and logistical support. The Coordinator,
Logistics and Test Preparation assists in the development of customized test preparation
training and other educational programs, organizes and presents course content, advises
students, and coordinates with academic units to implement new programs. Continuation
of this position is dependent on sufficient revenue being generated by Special Programs.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master’s degree is required.
Experience: At least one year of administrative experience in a university setting
is required. Experience with event planning, budgets, and customer service is required.
Experience teaching test preparation and ESL courses is required. Experience with
online instruction is preferred.
Skills: Effective verbal and written communication skills in English are required.
Effective customer service skills are required. Effective interpersonal skills are
required. Knowledge of both U.S. and other cultures and customs is required. An understanding
of both U.S. and international higher education administration and finance is required.
Demonstrated skill using Microsoft Office applications is required. The ability to
develop knowledge of, respect for, and skills to engage with those of other cultures
or backgrounds is required.
Certification: Certificate in Teaching English to Speakers of Other Languages (CELTA)
or Teaching English as a Foreign Language (TEFL) certification is required.
Other: A valid driver’s license is required. The scope of the position requires the
ability to work weekends and flexible hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists in the creation of customized educational and training programs, including
curriculum development, course content, and budget for potential clients.
2. Teaches non-credit English as a Second Language (ESL), English for Specific Purposes,
and test preparation courses both live and online for Special Programs as needed.
3. Serves as the primary liaison between Special Programs and international students,
provides cultural guidance and ongoing support to help students adapt culturally and
have a safe and successful academic experience at Missouri State University.
4. Provides academic advisory support for Special Programs students enrolled in for-credit
programs, in coordination with the appropriate academic department.
5. Provides customer service and logistical support to Special Programs participants
by hosting visiting groups from international universities and private enterprise
and making arrangements for professional development activities and cultural experiences.
6. Coordinates program arrangements with administrative and academic departments.
7. Provides support with the application, admission, enrollment, and orientation of
international students participating in Special Programs.
8. Contributes to a work environment that encourages knowledge of, respect for, and
skills to engage with those of other cultures or backgrounds.
9. Remains competent and current through self-directed professional reading, developing
professional contacts with colleagues, attending professional development courses,
and attending training and/or courses as directed by the supervisor.
10. Helps ensure the overall success and growth of Missouri State by performing all
other duties as assigned.
SUPERVISION
The Coordinator, Logistics and Test Preparation is supervised by the ELI Special Programs
Director and may supervise full-time and part-time ELI instructors on assignment with
Special Programs, graduate assistants, and student employees.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2020
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.
Factor 2: Supervisory Responsibility
Level 2.0 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.
