POSITION IDENTIFICATION
TITLE Director, Adult Student Services
CLASSIFICATION NUMBER 2590
GRADE 46
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Vice President for Enrollment Management and Services
GENERAL FUNCTION
The Director, Adult Student Services provides leadership for the development and implementation of non-traditional student services related to evening, distance, and off-campus sites. Responsibilities include oversight of student recruitment, including, but not limited to, utilizing the web, distance communication, campus visits, college fairs, and community events and the deployment of strategies to assist with career choices, academic success, and gainful employment. The Director integrates and communicates all aspects of student resources to provide seamless assistance to students in acquiring the information and services they need, including intake processes, advising, financial aid, registration, degree completion pathways, and other services. The Director, Adult Student Services develops partnerships within and outside the University to serve students, collaborates with others on approaches to marketing, and assists in creating alternative pathways to degree completion. The Director is responsible for assisting with the coordination, development, implementation, and maintenance of articulation agreements with local and regional community colleges. The Director is responsible for planning, coordinating, and managing the registration and related services and functions for non-degree credit-bearing programs coordinated through Outreach.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master’s degree is required.
Experience: At least three years of experience is required working with face-to-face and online credit programs in a higher education institution, including administrative and/or managerial experience directly related to advising, programming, recruiting, and providing support services for adult students. Diverse experience is required in several of the following University functions: outreach activities, veterans affairs, online teaching, academic policies and procedures, and adult and continuing education programs.
Skills: Strong oral and written communication skills are required. Excellent interpersonal and recruitment skills are required. The ability to make sound academic decisions is required. The ability to identify with the needs and concerns of adult and nontraditional students is required. The ability to project a positive image of the University through public speaking and interaction with the University’s publics is required. The ability to establish positive and effective working relationships with colleges and academic departments is required. Proficiency with the use of word processing, basic spreadsheets, email, and the Internet is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Occasionally required to lift and carry materials weighing up to forty-five pounds.
Other: The scope of the job requires evening and weekend work, as well as oversight of special recruitment activities as part of various university-wide recruitment and college recruitment and registration services provided at on-site locations of area businesses and industries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Designs systems and monitors adult non-traditional student matriculation including admissions, registration, advising, career planning, financial services, and student orientation.
2. Creates support systems to meet the needs of working adults, students at a distance, corporate clients, active duty military, veterans, and military families.
3. Contributes to the success of the Missouri State Outreach by developing communication strategies, retention practices, relationships with academic programs, and career linkages with the broader community.
4. Creates recruitment processes that serve students at a distance via the web and telecommunications as well as face-to-face recruitment activities throughout the region while deploying a proactive approach that may extend beyond the regular workday and week.
5. Coordinates the university’s 2+2 transfer plan development strategy and collaborates with academic department heads and the senior admissions evaluator concerning transfer credit evaluations.
6. Establishes and maintains an active communication flow with academic departments and community college representatives relative to new course evaluations and 2+2 plan creation and maintenance.
7. Develops effective support staff by recruiting and hiring qualified applicants and providing effective training, supervision, and evaluation feedback.
8. Utilizes a team approach to carry out responsibilities by actively collaborating and developing cooperative working relationships with colleagues, administrators, and staff within the unit and across campus.
9. Ensures the efficient operation of registration and related functions for on-campus and off-campus credit-bearing programs coordinated through Access and Outreach by coordinating with other program directors in the delivery of registration services for continuing education students.
10. Facilitates the registration process for students in classes that utilize varied delivery systems, such as distance learning, off-campus, and/or special credit programs, by providing registration services that demonstrate flexibility, responsiveness, and efficiency.
11. Maintains a coherent registration system by utilizing a computer-based management information system to handle the daily operations of the Registration Services Department utilizing policies and procedures to assure that deadlines are followed related to admissions and registration and recommending policy and procedure changes as needed.
12. Demonstrates sound financial management practices which contributes to the University’s financial goals by managing funds as assigned, making sound financial decisions to maintain budgets, and providing reports concerning financial and enrollment data as requested.
13. Serves on appropriate University committees as assigned.
14. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
15. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required.
16. Contributes to the University’s mission in a positive way by researching new programs and approaches for non-traditional students, identifying successful marketing strategies, continuously monitoring and improving practices to promote enrollment growth and student retention, and coordinating with other campus offices as needed.
17. Contributes to the overall success of Missouri State Outreach by performing these duties in a manner consistent with the mission, goals, and values of the University and team expectations and performing all other essential duties as assigned.
SUPERVISION
Director, Adult Student Services supervises professional, clerical, graduate assistant, and student employees.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2024
