POSITION IDENTIFICATION
TITLE Director, Student Learning Services
CLASSIFICATION NUMBER 2422
GRADE 43
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Provost for Student Development and Public Affairs
MAJOR ADMINISTRATOR Provost
GENERAL FUNCTION
The Director, Student Learning Services develops, implements, and manages policies, student service programs, and initiatives that maximize student retention. The Director, Student Learning Services assists the Director of the Learning Commons with planning and administering the Bear CLAW (Center for Learning and Writing). The Director, Student Learning Services coordinates the Writing Center and the Supplemental Instruction (SI) program.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master's degree is required.
Experience: Two years of successful experience working with student success initiatives or teaching writing or study skills at the college level are required. Experience in the development of student tutoring programs is preferred.
Skills: Excellent verbal and written communication skills are required. Proven leadership and managerial skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to expand writing skills assistance through online methods is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Coordinates the services provided by the Writing Center and the Supplemental Instruction (SI) program by hiring, training, supervising, and evaluating student employees serving as Writing Center Consultants and SI Leaders, Mentors, and Graduate Assistants.
2. Sets program and performance goals, designs and conducts training with student employees and Graduate Assistants, and coordinates facility resources for programs.
3. Analyzes, evaluates, solves, and makes decisions regarding problematic situations.
4. Conducts bi-weekly meetings to review activities and inform Consultants, Leaders, Mentors, and Graduate Assistants of new procedures and issues.
5. Develops and monitors budgets and prioritizes services and purchases based on needs and budgetary limitations.
6. Evaluates program effectiveness by collecting, compiling, and analyzing data and conducting needs assessments.
7. Assists in developing systems and strategies to promote effective delivery of student support and retention services that are aligned with the strategic plan of the University.
8. Works with faculty in developing workshops that promote writing and study skills across the curriculum and communicates about the implementation and effectiveness of SI in their courses.
9. Investigates grant opportunities and external funding to further goals and objectives for essential programs and assures that grant-funded programs are administered in compliance with University and funding organization policies and procedures.
10. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, participating in professional organizations, attending professional development courses, and attending training and/or courses as required by the supervisor.
12. Contributes to the overall success of the Bear CLAW and student success and retention initiatives by performing all other duties as assigned.
SUPERVISION
The Director, Student Learning Services is supervised by the Associate Provost for Student Development and Public Affairs and supervises student employees.
OFFICE OF HUMAN RESOURCES
JULY 2011
