POSITION IDENTIFICATION
TITLE Assistant Director, Juanita K. Hammons Hall
CLASSIFICATION NUMBER 1991
GRADE 43
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Director, Athletic and Entertainment Facilities
GENERAL FUNCTION
The Assistant Director, Juanita K Hammons Hall assists in the daily operations management of Juanita K Hammons Hall. Management responsibilities include supervision, training, hiring, scheduling, and payroll of part-time and student employees in both daily and event positions, daily usage of the venues, and assisting in event coordination for Music department, symphony, Broadway, and special events (i.e., concerts, conferences, etc.) at the venue.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required. A Master's degree is preferred.
Experience: One year full-time of experience or two years of half-time experience in public assembly facility management or operations is required. Customer service experience is required. Supervisory experience at a university public assembly venue is preferred.
Skills: Strong verbal and written communications skills and strong organizational skills are required. Skill in using the Microsoft Office suite and reservation scheduling systems is required. Problem solving and the ability to manage unexpected situations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The scope of the job requires frequent evening and weekend work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists in ensuring that the facility serves the University's academic and special events needs by managing assigned events in a professional manner, interfacing with current and potential users of the facilities, HVAC, event staffing (i.e., ticket takers, ushers, custodians, uniform security, etc.) before, during, and following an event.
2. Provides continuity of management in the operation of the athletic and entertainment facilities by assuming the duties and responsibilities of the Associate Director in his/her absence.
3. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Executive Director, Athletic and Entertainment Facilities.
4. Ensures productive and maximum utilization of Juanita K. Hammons Hall by planning and directing annual and seasonal marketing and advertising campaigns, planning and implementing comprehensive long-range marketing and advertising goals, and developing and initiating publicity and public relations campaigns and related materials.
5. Oversees creation and production of promotional materials by working with University and outside designers, supervises in-house graphics design for print and digital marketing pieces, and oversees the creation and maintenance of the venue’s web site.
5. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
6. Contributes to the overall success of the venue’s operations by performing other duties as assigned.
SUPERVISION
The Assistant Director, Juanita K Hammons Hall is supervised by the Associate Director, Athletic and Entertainment Facilities and supervises graduate assistant, student, and part-time daily and event staff.
OFFICE OF HUMAN RESOURCES
REVISED MAY 2021
