POSITION IDENTIFICATION
TITLE Coordinator, Residence Life Information Technology
CLASSIFICATION NUMBER 1981
GRADE 34
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Assistant Director of Residence Life, Housing and Dining Services - Business Services
MAJOR ADMINISTRATOR Director of Residence Life, Housing and Dining Services
GENERAL FUNCTION
The Coordinator, Residence Life Information Technology is responsible for establishing and maintaining the link between student academic learning needs and the technological services available in the residence halls, including overall supervision, operation, and management of the Residence Life, Housing and Dining Services’ servers and network functions, web development, ResNET Help Desk services, and all computing support for residence hall students, Residence Life staff, graduate assistants, and student workers. The Coordinator, Residence Life Information Technology assists in budgeting and planning for current and future technology needs, performs systems and operations tasks on networked computer systems serving staff and residents, and supervises all ResNET staff.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree with which includes computer-related courses is required; a Bachelor’s degree in a computer-related field is preferred.
Experience: At least one year of experience in a computer-based user support role is required. Experience with a wide range of platforms and technologies are required. Supervisory experience is required. Experience in web page design and development is required. Experience with project management and installation and maintenance of application software is required. Experience in troubleshooting problems with desktop computers, tablets, and enterprise printers is required. An understanding and knowledge of basic networking components is required. Major- and micro-systems programming experience is preferred. Experience working in a university or college residence hall setting is preferred.
Skills: Excellent technical knowledge and aptitude and the analytical ability to diagnose and solve a multitude of hardware, software, file server, and network-related issues are required. A working knowledge of network topologies is required. The ability to install and configure microcomputer system components and peripherals is required. The ability to install operating systems and application software on microcomputer systems and microcomputer network servers is required. Skills in the use of web development software, office applications software, and email are required. The ability to manage and supervise a successful operation that is customer service-driven and highly technical is required. The ability to communicate effectively both verbally and in writing is required. The ability to maintain a professional and positive rapport with staff and residents is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to design and implement educational and social programs for a residence hall audience is preferred. The ability to understand the various technological needs of a residence hall setting including those of staff and residents is preferred.
Effort: The ability to respond promptly to emergency and assistance calls is required. The ability to lift and carry objects weighing up to fifty pounds and connect cables which may require climbing ladders or working under desks is required. The nature of the position requires the installation and repair of microcomputers and peripherals, as well as inspecting physical facilities for conditions that might harm electronic equipment.
Other: After-hours response to hardware and software failures and facility security issues involving the electronic card access system is required to ensure adequate service and security is maintained for the residence hall system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures that exemplary customer service is provided by hiring qualified applicants, training, and scheduling their work hours, handling disciplinary actions, and coordinating programs for testing, training, and evaluating the performance of full time, graduate, and student staff.
2. Ensures effective and timely technical support for staff and residents by overseeing all technical support activities within Residence Life, testing network ports for outages, maintaining residence hall computer labs and staff office workstations, and assisting in the development and review of policies, guidelines, standards, and procedures governing the scope of support offered by the department.
3. Facilitates the achievement of academic goals of residence hall students by ensuring that students with personal computers are able to connect to the network and that their personal property (PCs and peripherals) is handled safely and respectfully.
4. Provides support to the department and residence hall-affiliated student organizations by assisting in the development of web pages and web applications, providing information and services to prospective and current students, parents, staff, and others through use of the web, and ensuring that all departmental web pages are accessible and compliant with university guidelines.
5. Supports and provides service to the residence hall network infrastructure by maintaining knowledge of all network-related hardware and software utilized within the department, working closely with other departments on campus, ensuring appropriate security measures and components are in place to protect departmental servers and computers systems from intrusion attacks, and responding day or night to failures in card-accessed residence hall doors or losses of cards by students or staff.
6. In conjunction with the Director, Associate Director, and Assistant Directors, assists with appropriate and timely response to system-wide or building-specific needs, emergencies, or other situations requiring central office intervention, including participation in a rotational on-call schedule.
7. Ensures technology resources are available and accessible by providing documentation and training for staff and residents, maintaining an inventory of supplies and equipment, including hardware, software, manuals, and support information, ensuring that inventory practices and reporting are conducted in compliance with departmental and university guidelines, and assisting in the acquisition, distribution, and management of technological resources that are compatible with departmental needs.
8. Contributes to the development of an environment conducive to positive personal and cognitive development of individuals and groups in the residence halls by assisting students individually or in groups, researching, developing, and implementing aspects of the residence life program that promotes positive development, and investigating and responding to concerns of students, parents, staff, and others appropriately and in a timely manner.
9. Contributes to an atmosphere in which students are held accountable for their actions and encouraged to make informed decisions by ensuring due process, responding to all violations of residence hall and University policy, enforcing departmental and University policies, processing student conduct reports in a timely manner, conducting effective conferences with students, and maintaining complete and accurate records of student conduct concerns.
10. Serves as a student advocate and as a liaison between students and the department by referring students to appropriate University resources and providing information about activities, opportunities, and services and attends and supports departmental and University functions.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Contributes to the overall success of the Department of Residence Life, Housing and Dining Services by performing all other duties and responsibilities as assigned by the Assistant Director of Residence Life, Housing and Dining Services-Business Services.
SUPERVISION
The Coordinator, Residence Life Information Technology is supervised by the Assistant Director of Residence Life, Housing and Dining Services-Business Services and supervises full- and part-time technology support staff, graduate assistants, and student employees.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2016
