POSITION IDENTIFICATION
TITLE Associate Director, Athletic and Entertainment Facilities
CLASSIFICATION NUMBER 1979
GRADE 44
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Executive Director, Athletic and Entertainment Facilities
GENERAL FUNCTION
The Associate Director, Athletic and Entertainment Facilities manages the daily operations of JQH Arena, Hammons Student Center, Plaster Sports Complex, Juanita K. Hammons Hall for the Performing Arts, and/or the sports and recreational athletic fields. Responsibilities include hiring, training, scheduling, and supervision of full-time, part-time and student employees working at the facilities, event coordination, front-of-the-house management of events, contract coordination and execution responsibilities, assisting with contract negotiation with promoters, and may include settlement responsibilities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor's degree is required; a major in Communications, Business, Physical Education, or Recreation is preferred.
Experience: Two years of experience in facility management is required; managerial experience at a public assembly or recreational facility at the college/university level, which includes crowd management, is preferred. Experience working in diverse environment and/or with students from diverse backgrounds is preferred.
Skills: Demonstrated verbal and written communications skills and strong organizational skills are required. Computer literacy, particularly with word processing, database applications, and billing and scheduling applications, is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The scope of the job requires frequent evening and weekend work.
Effort: Occasionally required to move supplies and equipment weighing up to 75 pounds.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists in ensuring that athletic and entertainment venues serve the University's recreational, intramural, academic, athletics, entertainment, and special events needs by managing assigned events in a professional manner, interfacing with current and potential users of the facilities, coordinating security, police, emergency medical services, parking, sound and lighting support, scoreboard operations, HVAC, event staffing (i.e., ticket takers, ushers, custodians, uniform security, etc.) before, during, and following an event.2. Schedules events into the facilities, determines facility resources and staffing needs for each event, and tracks events and produces billing using appropriate software.
3. Works with athletics coaches, campus organizations, and academic departments to develop and coordinate ongoing scheduling of facilities.
4. Recruits, selects, trains, schedules, and supervises full-time, part-time, and student employees serving as building and event staff.
5. Ensures a safe and secure environment and a positive patron experience by managing the front of the house operations at each event, providing pre- and post-event briefings to employees, scheduling and supervising employees, handling emergencies, providing crowd control and patron relations (seating issues, refunds, handling unruly patrons, etc.), and securing the buildings after events have finished.
6. Determines physical and human resource needs for each event or group using the facilities, coordinates with clients, and determines, schedules, and oversees event set-up.
7. Maintains effective communication and coordination with law enforcement, University Safety, and Greene County Emergency Management to ensure the safety of patrons attending events.
8. Communicates with promoters and performs initial negotiation of terms of performance contracts.
9. Promotes and markets the availability of venues to promoters and communicates hours of operation and coming events to patrons and clients.
10. Oversees and coordinates building repairs, maintenance, and renovation projects.
11. Contributes to the development of policies and procedures for building utilization and scheduling.
12. Provides continuity of management in the operation of athletic and entertainment facilities by assuming the duties and responsibilities of the Executive Director-Athletic and Entertainment Facilities in his/her absence.
13. May be responsible for performing cash settlements with performers following shows per the contract agreements.
14. Abides by and complies with National Collegiate Athletic Association (NCAA) and Missouri Valley Conference rules, academic standards, requirements, and policies of the University, and all guidelines and policies of the Athletics department and reports any concerns of compromise or violation of rules, standards, guidelines or policies to the Director of Athletics or the Executive Director of Athletics for Compliance.
15. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Executive Director-Athletic and Entertainment Facilities.
17. Contributes to the overall success of athletic and entertainment facilities by performing other duties as assigned.
SUPERVISION
The Associate Director, Athletic and Entertainment Facilities is supervised by the Executive Director-Athletic and Entertainment Facilities, supervises event staff and other part-time employees, and makes recommendations which are given particular weight regarding the hiring, firing, advancement, promotion, and other changes of status of those supervised.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2023