POSITION IDENTIFICATION
TITLE Coordinator, Housing Assignments
CLASSIFICATION NUMBER 1959
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Assistant Director, Residence Life, Housing and Dining Services – Business Services
GENERAL FUNCTION
The Coordinator, Housing Assignments works closely with other Residence Life, Housing and Dining Services professionals to administer and manage the housing and residence education program serving on-campus students. The Coordinator, Housing Assignments oversees and manages on-campus housing assignment processes, room selection, room transfer, and cancellation processes as well as, general development and operation of the Residential Management System (RMS) for populations including, but not limited to, first-time in college students, returning students, transfer students, athletes, Living Learning Communities, and international students.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Master’s degree in higher education administration, MBA, or a related field is preferred.
Experience: At least one year of work experience in a field related to the position, such as housing, leasing, student affairs, customer service, etc. is required; at least three years of experience as described above is preferred.
Skills: Excellent verbal and written communication skills, including interpersonal communication skills and public speaking skills are required. Excellent customer services skills, including independent problem solving, are required. The ability to respond to multiple requests in a fast-paced environment is required. The ability to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision-making skills is required. Proficiency with all aspects of Microsoft Office is required. The ability to participate in long- and short-range planning processes is required. The ability to set goals and strive for continuous improvement is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience working with diverse populations is preferred. Knowledge of standard operating procedures for residence hall facilities and an understanding of occupancy management, including report writing, are preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Researches and responds to inquiries from students, parents, and campus partners in order to provided or clarify information on departmental services, options, programs, policies, or procedures.
2. Serves as a liaison to students, families, University faculty and staff, and others regarding complaints, questions, and other assignment matters via telephone, electronic communication, and in-office visits.
3. Oversees the daily management of on-campus housing assignment processes including residence hall assignments, room selection processes, room changes, space management, etc.
4. Assists in the development and maintenance of the RMS.
5. Assists in the creation and maintenance of data and data structures within the RMS and provides reports and query results for individuals, departments, and outside entities.
6. Assists with the coordination of all occupancy, usage, and reporting efforts including identifying trends, projections, and forecasting of future housing needs.
7. Trains departmental and University staff on policies and procedures related to student assignments.
8. Maintains content and design of publications regarding assignments and the assignment process, including brochures, reports, forms, and other educational materials.
9. Maintains appropriate confidentiality when working with sensitive information such as grades, disability status, behavioral issues, discipline issues, etc. of current, incoming, and former students.
10. Works with Dining Services to reconcile weekly occupancy reports and to balance with Board reports.
11. Works with departmental and campus partners to coordinate Americans with Disabilities Act (ADA) assignments for students with special accommodation needs.
12. Trains users and functional teams in the RMS modules in which they work using one-on-one, departmental, and inter-departmental formats.
13. Participates and/or leads departmental committees and/or conference or workshop experiences as assigned.
14. In conjunction with the Residence Life, Housing and Dining Services team, assist with appropriate and timely response to system-wide or building specific needs, emergencies, or other situations requiring central office intervention, including the participation in the rotational on-call schedule.
15. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Assistant Director, Residence Life, Housing and Dining Services – Business Services.
17. Supports the overall success of Residence Life, Housing and Dining Services by performing all other duties assigned.
SUPERVISION
The Coordinator, Housing Assignments is supervised by the Assistant Director, Residence Life, Housing and Dining Services – Business Services.
OFFICE OF HUMAN RESOURCES
REVISED JUNE 2021
