POSITION IDENTIFICATION
TITLE Coordinator, Office of Global Education and Engagement
CLASSIFICATION NUMBER 1843
GRADE 43
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Assistant Vice President, Global Education and Engagement
GENERAL FUNCTION
The Coordinator, Global Education and Engagement oversees major processes in all functional areas of the Office of Global Education and Engagement, including but not limited to admissions and registration, records maintenance, class schedule building, financial accounting, and employment processes under the overall direction of and in cooperation with the Assistant Vice President, Global Education and Engagement and related directors. This position serves in a customer service and troubleshooting capacity for fellow Office of Global Education and Engagement employees, faculty, staff, and students.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required. A Master’s degree is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: Four years of work experience in higher education and/or a student service-related field is required. Experience administering complex processes and making independent decisions, experience with financial accounting and experience working in international education is preferred. Experience working with Banner is preferred.
Skills: The ability to work effectively as part of a team and collegially with staff, faculty, and administration is required. Strong written and verbal communication skills, and strong technical ability to learn university systems is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Works independently, with limited supervision, to ensure the effective operation of the Office of Global Education and Engagement by completing time-sensitive projects, gathering and organizing required information, maintaining required records, evaluating various approaches to completing projects, developing tools and utilizing available resources to achieve desired outcomes, exercising judgment to make decisions, and assuring effective communication with the campus community.2. Under the authority of the Assistant Vice President, Global Education and Engagement, facilitates the management of major processes of the Office of Global Education and Engagement and its subordinate departments.
3. Facilitates workflow and the efficient use of time and effort by establishing processes and guidelines related to operations or services in the Office of Global Education and Engagement, including the creation, revision, and distribution of policy and procedures manuals and assisting staff, students, and faculty with questions on policies and procedures.
4. Facilitates the implementation of policies and decisions, recommends changes in policies or procedures, and makes administrative decisions within established guidelines or policy when appropriate on behalf of the Office of Global Education and Engagement supervisory staff.
5. Ensures the maintenance of a comprehensive financial bookkeeping system and creates financial reports such as profit / loss statements as requested for individual programs offered by departments within Global Education and Engagement. Processes all payment requests, requisitions, and purchasing for the office of Global Education and Engagement and its subsidiary departments.6. Facilitates relevant admissions and enrollment processes by evaluating admission applications and related documents, building courses in Banner, facilitating course enrollment, providing information about changes of schedules, withdrawals, refunds, deadlines, and cancellation of relevant programs and courses.
7. In collaboration with the Assistant Vice President, Global Education and Engagement and its directors, executes a strategic communication plan to enhance relationships with institutional partners as well as prospective and incoming international students, including social media, email, newsletters, and other channels.
8. Facilitates employment-related services, including but not limited to new hire paperwork, PAF creation, initial onboarding, change of status processes, and leave / time sheet approvals for employees in the Office of Global Education and Engagement as well as subsidiary offices.
9. Resolves problems and enhances various processes, projects, procedures, etc. by employing critical thinking skills and creativity.
10. Coordinates with other areas of the University as needed, including participating on University committees.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses/conferences, and attending training and/or courses required by the Assistant Vice President, Global Education and Engagement
13. Contributes to the overall success of the Office of Global Education and Engagement by performing all other duties and responsibilities as assigned.
SUPERVISION
The Coordinator, Office of Global Education and Engagement, may supervise part-time and student employees and assist in the supervision of specific functions performed by full-time employees.
OFFICE OF HUMAN RESOURCES
SEPTEMBER 2024
