1842 Assistant Director, International Services

POSITION IDENTIFICATION

TITLE Assistant Director, International Services

CLASSIFICATION NUMBER 1842

GRADE 43

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Director, International Services

MAJOR ADMINISTRATOR Associate Vice President for International Education and Training

GENERAL FUNCTION

The Assistant Director, International Services manages immigration support services and regulatory compliance for all international students, staff, and faculty at Missouri State University. The Assistant Director, International Services oversees advisement of international students and scholars regarding cross-cultural, financial, academic, and immigration issues and concerns. The Assistant Director, International Services maintains the Student and Exchange Visitors Information System (SEVIS) database and the International Student and Scholar Management System (ISSM) database and is responsible for the reporting requirements of both databases. The Assistant Director, International Services leads the effort to comply with Student Exchange Visitor Program (SEVP) guidelines and utilizes SEVIS to process and maintain immigration documents related to admissions (Forms I-20 and DS-2019), passports, visas, employment authorizations, changes in legal status, and transfers to and from other institutions. The Assistant Director, International Services monitors the status and SEVIS registration of all F and J (student and scholar) visa holders at the University. The Assistant Director, International Services co-facilitates the New International Student Orientation, in addition to other programming initiatives throughout the year such as advisement workshops and multicultural events and outreach. The Assistant Director, International Services supports all international student admissions through regulatory oversight of immigration documents and requirements mandated by the Department of Homeland Security (DHS) for international students to be admitted and enrolled at the University.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required.

Experience: At least two years of work experience in higher or secondary education in the area of student support services and/or international admissions in the United States is required. Experience working with SEVIS as it pertains to F and J visa holders is required. Experience working with an international clientele is required. Experience supervising student and/or full-time staff is required. International credential evaluation and admissions experience is preferred.

Skills: A working knowledge of internal student database systems such as Banner and ISSM is required. Effective cross-cultural and interpersonal communication skills are required. Computer skills are required.  The ability to manage student databases and effectively analyze complex data is required. Strong verbal and written communication skills are required.  Effective organizational skills and attention to detail is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required. Knowledge of international admissions procedures and policies is preferred. Familiarity with languages other than English is preferred.

Other: U.S. citizenship or legal permanent resident status is required by law in order to access and use SEVIS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures compliance with DHS and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements and utilizing the SEVIS system as it pertains to F-1 students and J-1 students and scholars.

2. Assists students and scholars regarding their academic, cross-cultural, and financial needs.

3. Advises and guides students regarding their visa type and the regulations and/or benefits attached to their status.

4. Assists F-1 students, J-1 students, scholars, and dependents with all USCIS applications, requests, and/or correspondence, monitors this student population, and assists in maintaining their immigration status.

5. Co-facilitates the planning and implementation of the New International Student Orientation (NISO), international student advisement workshops, and cross-cultural activities and outreach campus-wide.

6. Assists in international student admissions and retention by monitoring the issuance of Forms I-20 and DS-2019, and managing SEVIS registration for all international students and scholars.

7. Implements and maintains departmental policies and procedures to assure compliance with DHS/USCIS regulations.

8. Provides excellent customer service to F-1 students and J-1 students, scholars, and their families.

9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development training, and attending training and/or courses as directed by the Director, International Services.

11. Contributes to the overall success of International Services by performing all other duties as assigned.

SUPERVISION

The Assistant Director, International Services is supervised  by the Director, International Services and supervises the International Services Advisor, administrative support staff, graduate assistants, and student employees.

OFFICE OF HUMAN RESOURCES

FEBRUARY 2019

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 2.0 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3.0 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.