1829 Director of International Services Office

POSITION IDENTIFICATION

TITLE Director, International Services

CLASSIFICATION NUMBER 1829

GRADE 45

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Associate Vice President, International Education and Training

GENERAL FUNCTION

The Director, International Services is responsible for admission and support activities for international students coming to Missouri State University and supervises activities related to employment of international scholars and their dependents. The Director, International Services assists in the development of strategies to achieve established enrollment goals and oversees the application and admissions process for international students, including evaluation of foreign transcripts and decisions regarding transfer credit equivalency. The Director, International Services serves as Primary Designated School Official (PDSO) for the University and as the liaison between international students and the U.S. Department of Homeland Security (DHS), to assist students regarding compliance with DHS policies and procedures.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Master’s degree is required.

Experience: Two years of successful management experience in an institution of higher education is required.

Skills: Knowledge of recruitment and admission procedures and policies in higher education is required. Strong oral and written communication skills are required. Management skills in the selection and supervision of employees and budgeting are required. A working knowledge of computer applications is required. Strong interpersonal skills are required. A record of inclusive conduct and evidence of multicultural skills in the workplace is required. Familiarity with U.S. Department of Homeland Security (DHS) policies and procedures is preferred. Familiarity with languages other than English is desirable.

Other: Must be a U.S. citizen or legal permanent resident, eligible by law to access the

SEVIS database. Must be able to obtain a U.S. passport.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves as Primary Designated School Official (PDSO) for the University and maintains responsibility for ensuring certification and compliance with the Student and Exchange Visitor Program (SEVP), including Form I-17 updates, Form I-20 issuance, and all monitoring and reporting requirements.

2. Ensures the achievement of University established goals and objectives for enrollment of international students by working in collaboration with the Associate Vice President, International Education and Training to develop and administer a comprehensive strategy for international student recruitment and admission.

3. Ensures that international student applications and admissions are processed promptly and properly by developing international student application forms, developing procedures for the processing of international student applications, and determining the eligibility of international students for enrollment through the evaluation of foreign transcripts and test scores in accordance with the guidelines of the University and NAFSA: Association of International Educators, including evaluating transfer credit for course work completed at foreign colleges/universities, assessing English language proficiency, and evaluating financial support documentation provided by international applicants in response to established guidelines.

4. Assists international students, faculty, and staff regarding compliance with U.S. Department of Homeland Security (DHS) policies and procedures by serving as a liaison between the students and the DHS as well as managing compliance activities regarding SEVIS.

5. Promotes intercultural awareness within the University and the local community by assisting with planning and coordination of special cultural events and activities involving international students.

6. Supports the academic success and personal well-being of international students by assisting them in effectively utilizing the resources of the University and providing leadership for the content and administration of the international student orientation.

7. Facilitates the matriculation of groups of international students from branch campuses and the English Language Institute.

8. Oversees the provision of assistance to departments, faculty, staff, scholars, and students on a broad spectrum of immigration, visa, and employment issues, including providing assistance to scholars and their dependents in obtaining and maintaining appropriate non-immigrant status and work authorization.

9. Utilizes external legal counsel for immigration matters when appropriate.

10. Supports Missouri State University by representing the Division on committees which address international enrollment and global engagement initiatives and assisting in the development of enrollment goals for international students.

11. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Associate Vice President, International Education and Training.

13. Contributes to the overall success of MSU International Programs by advising and assisting the Associate Vice President, International Education and Training in matters regarding international students and performing all other essential duties and responsibilities as assigned.

SUPERVISION

The Director, International Services is supervised by the Associate Vice President, International Education and Training and supervises full time, part time and student employees, and graduate assistants

OFFICE OF HUMAN RESOURCES

REVISED JULY 2021

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 3.0 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 5.0 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.

Factor 4: Job Controls and Guidelines

Level 4.0 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 4.0 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.