1700 International Services Coordinator

POSITION IDENTIFICATION

TITLE International Services Coordinator

CLASSIFICATION NUMBER 1700

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Assistant Director of International Services

GENERAL FUNCTION

The International Services Coordinator advises prospective and current international students regarding federal regulatory requirements and maintenance of immigration status. They also manage document issuance for both F and J Visa holders. The International Services Coordinator acts as a Designated School Official (DSO and Alternate Responsible Officer (ARO) in the Office of International Services. The International Services Coordinator maintains and processes student immigration records in the Student and Exchange Visitors Information System (SEVIS) database and corresponding institutional interface.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A bachelor’s degree is required; a master’s degree is preferred.

Experience: At least one year of experience working with SEVIS as it pertains to F and J visa holders is required. Previous or current working knowledge of processing systems such as Banner and SEVIS interface databases is preferred. Prior experience working with an international clientele is preferred. At least one year of work experience in higher education in the United States is preferred. 

Skills: Effective cross-cultural and interpersonal communication skills are required. Effective organizational skills and attention to detail are required. A working knowledge of database applications is required. Knowledge of Department of Homeland Security (DHS) policy as it relates to international student admissions and enrollment is required. Strong verbal and written communication skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required. Knowledge of international recruitment and admission procedures and policies is preferred. 

Other: Must be U.S. citizen or legal permanent resident, eligible by law to access and use SEVIS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures compliance with Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements and utilizing the SEVIS system as it pertains to F-1 Students and J-1 Students at Missouri State University.    

2. Determines the validity and acceptability of the student’s financial resources by using University and U.S. Department of Homeland Security criteria

3. Prepares DHS/USCIS/SEVIS documents requested and required for F-1 and J-1 Students and advisesF-1and J-1 Students regarding USCIS applications, requests, and/or correspondence.

4. Advises on employment authorization for F1 and J1 students, to include support for on and off campus employment and securing of U.S. Social Security credentials when appropriate.

5. Utilizes an understanding of U.S. immigration laws and regulations to facilitate requests from students regarding immigration status.

6. Assists in the planning and implementation of New International Student Orientation.

7. Enhances the ability of International Services to accomplish the mission of the department by designing and assisting with the development of systems and processes to improve workflow and automating routing processes.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Director of International Services.

10. Contributes to the overall success of International Services by performing all other duties as assigned.

SUPERVISION

The International Services Coordinator is supervised by the Assistant Director of International Services Office and may supervise graduate assistants and student employees.

OFFICE OF HUMAN RESOURCES

REVISED MAY 2024

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2.0 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 1.0 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3.0 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3.0 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.