POSITION IDENTIFICATION
TITLE Coordinator, Telecommunications
CLASSIFICATION NUMBER 1559
GRADE 37
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Telecommunications and Communications Infrastructure
GENERAL FUNCTION
The Coordinator of Telecommunications is responsible for providing technical management and support of all campus telecommunications and assisting the Networking unit as needed. Duties include installation, maintenance, monitoring, and planning for the telecommunications and tele-management systems to support both academic and administrative products. The Coordinator of Telecommunications supervises the Telecommunications unit staff in their support of the University’s telecommunications environment, develops goals and objectives conducive to ongoing and enhanced capabilities, and assists in the formulation of strategic planning for both short- and long-term activities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of five years of experience in telecommunications analysis and design of a major multi-vendor, multi-service environment is required. Demonstrated successful experience managing complex telecommunications-based projects is required. A minimum of three years of supervisory experience is required. Work experience in a higher education environment is preferred.
Skills: Must be able to effectively manage multiple, complex telecommunications-based projects concurrently. Effective interpersonal, customer service, organizational, and team-building skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. Excellent verbal and written communication skills and proficiency in writing technical specification documents are required. Strong technical skills and current technical knowledge are required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. A thorough understanding of telecommunications enterprise voice switches, voice mail systems, The ability to solve telecommunications-related problems by using diagnostic techniques and protocols is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: The position requires working at microcomputers for extended periods of time, occasionally lifting and carrying objects weighing up to fifty pounds, and requires sufficient mobility to visit construction sites, oversee inside and outside wiring plant installations, repairs, and expansions which may require climbing ladders, inspecting trenches, and working in confined spaces.
Other: The twenty-four hour scope of university operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s telecommunication systems. Occasional travel to remote sites within our twenty-four county area may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures a quality program of support in all telecommunications services by coordinating and managing the efforts of the Telecommunications unit staff by assigning duties and objectives, managing the maintenance of the University’s telephone switch, and other telecommunications-related systems within the Missouri State system, and oversees the provision of technical assistance with all telecommunications issues to faculty, staff, and students.2. Ensures the hiring and continued employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of the Telecommunications unit’s staff.
3. Coordinates and oversees all phases of the University’s major and satellite telecommunications systems to include system evaluations, the purchase of hardware and software, installations, upgrades, patches, maintenance, security, vendor billing, chargeback, and oversees the administration of the hardware, software, contracts, and relevant processes and oversees the routine system administration of adds, moves, changes and complex system configurations. Ensuring leadership that provides operational integrity and continuity to the entire campus community.
4. Coordinates and oversees local voice service, long distance service, and cellular services to include hardware, appropriate rate plans, charge back for services, accuracy of charges, invoice processing, monitoring of usage, and ensuring that the University is in compliance with E911 procedures, and accurate facility records are maintained, and appropriate policies and procedures are established and adhered to. Coordinates and oversees processing of work orders and trouble tickets for voice, data, video surveillance, card access, and other services.
5. Coordinates and oversees the University switchboard operator processes.
6. Provides the highest level of effectiveness and support in all telecommunications operations by obtaining and maintaining an in-depth knowledge of telecommunications-related hardware and software utilized within the University through both vendor-supplied training and individual effort.
7. Maximizes the integrity of all services offered by the Telecommunications unit by employing the appropriate debugging techniques in problem determination and taking the proper corrective action.
8. Helps to assure effective service acquisition, installation, upgrades, expansions, and problem resolution by acting as a liaison with vendors and evaluates customer needs and project priorities to set work order priorities that ensure all critical work is completed on time while honoring overall critical University priorities and timelines.
9. Provides proper scheduling of downtime when upgrading campus telecommunications components and ensures effective communication to the University community concerning outages of any services offered by the Telecommunications unit.
10. Ensures appropriate security measures and components are in place to protect University telecommunications and related computers systems from intrusion attacks.
11. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software/hardware installations, upgrades, maintenance, and any associated training which is designed to accomplish the unit mission.
12. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Director of Telecommunications and Communications Infrastructure .
13. Contributes to the overall success of the Networking and Telecommunications department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short- and long-term activities.
14. Ensures the success of the telecommunications unit by coordinating the support efforts of the University's multi-vendor configuration.
15. Ensures the availability of telecommunications resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, intrusion attacks, etc.
16. Ensures maximum utilization of resources by employing effective monitoring procedures which result in informative reports and consequent system tuning for enhanced performance.
17. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
18. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Telecommunications and Communications Infrastructure
19. Contributes to the overall success of the Networking and Telecommunications Department by performing all other duties and responsibilities as assigned by the Director of Telecommunications and Communications Infrastructure
SUPERVISION
The Coordinator of Telecommunications is supervised by the Director of Telecommunications and Communications Infrastructure and supervises the telecommunications unit staff. Job functions are routinely handled independently with a limited amount of supervision.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2023
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 10.0 - 1970 Points: A combination of education and experience equivalent.
Factor 2: Supervisory Responsibility
Level 6.0 - 1794 Points: Supervision of a departmental work group involving highly skilled technical or complicated work. Supervision at this level involves the direction of skilled work, specialized tasks, or work of a complicated nature. This level is typical for managers who supervise other supervisors or a large group of paraprofessional or professional permanent employees in technical and skilled areas. Supervision at this level includes a full range of supervisory responsibilities including the responsibility for staffing and performance management as well as budgeting and planning functions.
Factor 3: Skill, Complexity, and Technical Mastery
Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.
Factor 4: Budgetary Control
Level 3.0 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
Factor 5: Work Environment and Physical Demands
Level 2.0 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 6.0 - 4500 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex, and while it may involve addressing conventional problems or situations with established methods, it is more likely to involve developing new processes or models involving the planning, development, and implementation of administrative programs. Work products or services are essential to the mission of the university and/or directly affect most departments, units, and programs and large numbers of individuals on a long-term or continuing basis. Improperly performed work results in courses of action that typically cannot be addressed in the short term and may require a substantial commitment of University resources to remedy in a medium to long term.
