POSITION IDENTIFICATION
TITLE Assistant Director, Computer Services
CLASSIFICATION NUMBER 1535
GRADE 37
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director, Computer Services
GENERAL FUNCTION
The Assistant Director, Computer Services serves as a member of the leadership team of Computer Services, ensures that University-wide information technology agreements managed by Computer Services are renewed, maintained, and monitored for compliance, tracks the inventory of information technology managed by Computer Services, and serves as a technical advisor for academic and administrative departments by providing consultation on information technology needs and procurement options. The Assistant Director, Computer Services serves as the liaison with distributed information technology organizations, leads University-wide IT service management (ITSM) and shared service initiatives, and ensures that University information technology staff have access to timely and effective incident and service management, patch management, software update management, and configuration management solutions. The Assistant Director, Computer Services is responsible for the development and submission of grant proposals and assists the Director, Computer Services with the development of operational procedures, strategic planning, and disaster recovery planning. The Assistant Director, Computer Services manages cross-functional and cross-divisional projects and provides technical expertise regarding licensing agreements and University policies and procedures related to information technology.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred.
Experience: A minimum of five years of experience in a technology services organization with emphasis in academic or administrative computing support is required. Demonstrated successful experience managing information technology projects is required. A minimum of three years supervisory experience is required. Work experience in a higher education environment is preferred.
Skills: The ability to effectively manage multiple, complex computer systems projects concurrently is required. Effective interpersonal, customer service, organizational, and team-building skills are required. Excellent verbal and written communication skills and proficiency in writing technical specification documents is required. Strong technical skills and current technical knowledge are required. The ability to maintain confidentiality is required. The ability to understand the requirements and act upon requests from faculty, staff, and administrators for technology is required. The ability to organize and manage resources efficiently is required. The ability to maintain a professional and pleasant rapport with faculty, staff, and students is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures a high quality program of support in the BearPass Card office by directly supervising the selection, training, and evaluation of BearPass office staff.
2. Ensures that University-wide information technology agreements managed by Computer Services are renewed, maintained, and monitored for compliance and tracks the inventory of information technology managed by Computer Services.
3. Assists in the acquisition, effective distribution, and management of University technology resources and serves as a technical advisor to academic and administrative departments on information system issues and their technology needs by using an understanding of statewide hardware and software contracts and local purchasing arrangements to provide specifications for suggested hardware and/or software solutions compliant with University-wide standards and available financial resources.
4. Serves as the liaison with distributed information technology organizations and leads University-wide IT service management (ITSM) and shared IT service initiatives, including chairing regular meetings with University IT staff to review, assess, and suggest improvements to University technology standards, functions, and services and ensures that University information technology staff have access to timely and effective incident and service management, patch management, software update management, and configuration management solutions.
5. Actively seeks grant opportunities and develops and submits grant proposals.
6. Controls access to campus host computers by managing the distribution of new computer accounts and assisting with management of the account preservation and restoration process.
7. Manages small and large information technology projects that impact the entire University by initiating, tracking, executing, and controlling cross-functional and cross-divisional teams and creates, maintains, and distributes communications ranging from highly technical to high-level executive summaries.
8. Provides ongoing technical expertise, knowledge, and understanding of complex licensing agreements and the University policies and procedures related to information technology.
9. Assists the Director, Computer Services with the development of operational procedures, strategic planning, and disaster recovery planning.
10. Ensures continuity in the management and operation of the Computer Services department by assuming the duties and responsibilities of the Director in his or her absence, when requested.
11. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading,
developing professional contacts with colleagues, attending professional development
courses, and attending training and/or courses required by the Director, Computer
Services.
13. Contributes to the overall success of the Computer Services department by performing all other duties and responsibilities as assigned by the Director, Computer Services.
SUPERVISION
The Assistant Director, Computer Services is supervised by the Director of Computer Services and supervises full-time staff and student employees.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2019
