POSITION IDENTIFICATION
TITLE Coordinator, Audio Visual Technologies
CLASSIFICATION NUMBER 1492
GRADE 37
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Telecommunications and Communications Infrastructure
GENERAL FUNCTION
The Coordinator, Audio Visual Technologies is responsible for providing technical management and support of all campus audio visual technologies and assisting the Telecommunications and Communications Infrastructure units as needed. Duties include installation, maintenance, monitoring, and planning for the audio visual systems to support both academic and administrative units. The Coordinator, Audio Visual Technologies supervises the Audio Visual Technologies unit staff in their support of the University’s audio visual environment, develops goals and objectives conducive to ongoing and enhanced capabilities, and assists in the formulation of strategic planning for both short- and long-term activities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Bachelor’s degree in an audio visual technologies field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of five years of experience in audio visual technologies and design of a major multi-vendor, multi-service environment is required. Demonstrated successful experience managing complex audio visual projects is required. A minimum of three years of supervisory experience is required. Work experience in a higher education environment is preferred.
Skills: Must be able to effectively manage multiple, complex audio visual projects concurrently. The ability to operate, understand, and troubleshoot digital presentation systems, Crestron control systems, and other AV media and other equipment is required. The ability to write, troubleshoot, and repair Crestron control programming is required. Effective interpersonal, customer service, organizational, and team-building skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. Excellent verbal and written communication skills and proficiency in writing technical specification documents are required. Strong technical skills and current technical knowledge are required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. A thorough understanding of audio visual systems and the ability to solve audio visual problems by using diagnostic techniques and protocols is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: The position requires working at microcomputers for extended periods of time, occasionally lifting and carrying objects weighing up to fifty pounds, and requires sufficient mobility to visit construction sites, oversee audio visual installations, repairs, and expansions which may require climbing ladders, inspecting trenches, and working in confined spaces.
Certification: Crestron Digital Media Certification - Engineer (DMC-E-4K) and AVIXA Certified Technology Specialist (CTS) is required.
Other: The twenty-four hour scope of university operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s audio visual systems. Occasional travel to remote sites within our twenty-four county area may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures a quality program of support in all audio visual services by coordinating and managing the efforts of the Audio Visual Technologies unit staff by assigning duties and objectives, managing the maintenance of the University’s audio visual equipment, and other audio visual-related systems within the Missouri State system, and oversees the provision of technical assistance with all audio visual issues to faculty, staff, and students.2. Ensures the hiring and continued employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of the Audio Visual Technologies unit’s staff.
3. Coordinates and oversees all phases of the University’s major and satellite audio visual systems to include system evaluations, the purchase of hardware and software, installations, upgrades, patches, maintenance, security, vendor billing, chargeback, and oversees the administration of the hardware, software, contracts, and relevant processes and oversees the routine system administration of adds, moves, changes and complex system configurations. Ensuring leadership that provides operational integrity and continuity to the entire campus community.
4. Coordinates and oversees audio visual services to include hardware, charge back for services, accuracy of charges, invoice processing, and ensuring that appropriate policies and procedures are established and adhered to. Coordinates and oversees processing of work orders and trouble tickets for audio visual and other services.
5. Provides the highest level of effectiveness and support in all audio visual operations by obtaining and maintaining an in-depth knowledge of audio visual-related hardware and software utilized within the University through both vendor-supplied training and individual effort.
6. Maximizes the integrity of all services offered by the Audio Visual Technologies unit by employing the appropriate debugging techniques in problem determination and taking the proper corrective action.
7. Helps to assure effective service acquisition, installation, upgrades, expansions, and problem resolution by acting as a liaison with vendors and evaluates customer needs and project priorities to set work order priorities that ensure all critical work is completed on time while honoring overall critical University priorities and timelines.
8. Provides proper scheduling of downtime when upgrading campus audio visual components and ensures effective communication to the University community concerning outages of any services offered by the Audio Visual Technologies unit.
9. Ensures appropriate security measures and components are in place to protect University audio visual and related computers systems from intrusion attacks.
10. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software/hardware installations, upgrades, maintenance, and any associated training which is designed to accomplish the unit mission.
11. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Director of Telecommunications and Communications Infrastructure.
12. Contributes to the overall success of the Telecommunications department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short and long-term activities.
13. Ensures the success of the Audio Visual Technologies unit by coordinating the support efforts of the University's multi-vendor configuration.
14. Ensures the availability of Audio Visual Technologies resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, intrusion attacks, etc.
15. Ensures maximum utilization of resources by employing effective monitoring procedures which result in informative reports and consequent system tuning for enhanced performance.
16. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Telecommunications and Communications Infrastructure
18. Contributes to the overall success of the Telecommunications and Communication Infrastructure Department by performing all other duties and responsibilities as assigned by the Director of Telecommunications and Communications Infrastructure
SUPERVISION
The Coordinator of Audio Visual Technologies supervises the Audio Visual Technologies unit staff. Job functions are routinely handled independently with a limited amount of supervision.
OFFICE OF HUMAN RESOURCES
REVISED SEPTEMBER 2024
