POSITION IDENTIFICATION
TITLE Box Office Manager
CLASSIFICATION NUMBER 1470
GRADE 45
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Executive Director, Athletic and Entertainment Facilities
GENERAL FUNCTION
The primary job duty of the Box Office Manager is management of the Missouri State
TIX box office operations. he Box Office Manager prepares financial settlements with
the artists and/or promoters in any of the Missouri State University athletic and
entertainment venues. The Box Office Manager maintains accounting records for all
cash received in the Missouri State TIX system through verification of daily cash
reports and maintenance of accurate accounting documents, reviews and prepares box
office financial reports and statements for Athletics, and shows end of year closings.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: A high school diploma or the equivalent and at least seven years of box office management
experience or a Bachelor's degree in General Business, Accounting, or related field
and at least three years of experience in box office or business administration positions
which included responsibility for handling large sums of money, bookkeeping, and/or
accounting work is required.
Skills: Strong verbal and written communication skills are required. Excellent interpersonal
skills, particularly in dealing with the public, are required. Computer literacy,
with knowledge of programs utilizing spreadsheet applications, is required.
Other: The scope of the job frequently requires attendance at evening and/or weekend activities,
performances, and athletic events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures that box office operations contribute to the success of the athletic and
entertainment venues and athletics by establishing and monitoring financial controls,
establishing and monitoring cash handling policies and procedures, preparing and executing
financial settlements with the artists and/or promoters in any of the Missouri State
University athletic and entertainment venues and off-campus venues where the Missouri
State Ticket Office may be utilized, maintaining records of sales against cash receipts
by event, and overseeing the computerized ticketing system utilized by the Missouri
State TIX system.
2. Serves as contact person for communication with the online ticketing vendor, responding
to inquiries concerning productions and events, and identifying and resolving problems
and customer complaints.
3. Establishes, oversees, and monitors the procedures for securing and processing
ticket receipts by proper accounting for all cash received in the Missouri State TIX
system, verifying daily cash reports, maintaining accurate bookkeeping documents regarding
sales, and assuring the deposit of ticket receipts appropriately.
4. Works with the Missouri State TIX ticketing provider as well as independently to
build shows in the ticketing system and works with artists and promoters to build
scalings, pre-sales, and on-sales.
5. Prepares various box office reports for all athletic teams that utilize the Missouri
State TIX ticketing system and all other reports as needed by the athletic department
for NCAA, league conference, grant reporting, etc.
6. Assists in the preparing and closing of entertainment settlement accounts including
but not limited to wire transfers, budget transfers, and sales tax reports.
7. Assists in the administration of the athletic and entertainment venues and athletics
by coordinating the flow of all reports and documents which require the attention
of the Executive Director, Athletic and Entertainment Facilities or the Athletics
Director.
8. Oversees the box office budget and ensures that expenditures stay within budget.
9. Participates as a fully productive member of the professional staff by coordinating
and consulting with other departments as appropriate.
10. Oversees the daily operations of the box office including, but not limited to,
scheduling, training, recruiting, and selection.
11. Remains competent and current through self-directed professional reading, developing
professional contacts with colleagues, attending professional development courses,
and attending training and/or courses as required by the Executive Director, Athletic
and Entertainment Facilities.
12. Contributes to the overall success of box office operations by performing all
other duties and responsibilities as assigned.
SUPERVISION
The Box Office Manager is supervised by the Executive Director, Athletic and Entertainment
Facilities, supervises full-time, part-time, and student workers, and makes recommendations
which are given particular weight regarding the hiring, firing, advancement, promotion,
and other changes of status of those supervised.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2025
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 4.0 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.
Factor 2: Supervisory Responsibility
Level 3.0 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 4.0 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.
