1296 Coordinator, Student Care and Support

POSITION IDENTIFICATION

TITLE Coordinator, Student Care and Support

CLASSIFICATION NUMBER 1296

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Assistant Vice President for Student Affairs/ Dean of Students 

GENERAL FUNCTION

The Student Care and Support Coordinator provides non-clinical case management services to students when barriers to success exist. The Student Care and Support Coordinator, under the Dean of Students Office, plays a vital role in supporting students who are referred to the Behavioral Intervention Team. The Student Care and Support Coordinator coordinates services and provides referrals to the appropriate resources on and off campus. The Student Care and Support Coordinator assists in educating the campus community on how to identify and promptly refer concerning behaviors to ensure all students are assisted with their educational goals safely and successfully.    

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A bachelor’s degree is required; a master’s degree in counseling, Social Work, College Student Personnel, or other related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational preferences. 

Experience: At least one year of experience in case management, counseling, social work, advising, student services, or related field is required. Managing multiple tasks and effective engagement of multiple stakeholder groups is required.

Skills: Effective communication skills (both oral and written), excellent organizational skills, interpersonal skills, and computer literacy are required. Database experience is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves as a non-clinical case manager to students who are experiencing difficulty and/or barriers that may include, but are not limited to: academic performance, physical and/or psychological health/wellness, food/financial/housing insecurities, as well as interpersonal relationships by meeting with students to discuss presenting problems and referring them to supportive campus and community resources. 

2. Serves as a member of the university’s Behavioral Intervention Team (BIT) and participates in the development and review of policies, procedures, goals and objectives. 

3. Assists students as they navigate various campus partners, and off-campus providers, administering policies and procedures, and monitoring students for follow-up and interventions as necessary. 

4. Advocates for students and their needs to campus stakeholders and properly documents all case interactions. 

5. Consults with faculty, staff, and students who are concerned about a student member of the community.

6. Responds to student emergencies and provide crisis intervention and management as needed.  

7. Assists the Assistant Vice President for Student Affairs and Dean of Students in providing an appropriate and coordinated response from the University to personal and campus emergencies (including an on-call rotation) involving students. 

8. Develops and assists with presenting trainings, presentations and assessments that address contemporary concerns in a college population and other educational initiatives for faculty, staff and students that raise awareness and fosters collaboration. 

9. Assists in the development and implementation of data collection to promote further outreach, education, and campus well-being initiatives.  

10. Prepares and maintains internal and external reports and documentation, including confidential student records (including but not limited to correspondence regarding the student, correspondence with the student, and meeting notes).

11. Maintains the confidentiality of all records in accordance with FERPA and institutional policy.

12. Ensures the University’s compliance with federal, state, and local regulations related to functional areas. 

13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President for Student Affairs and Dean of Students.

15. Contributes to the overall success of the Office of the Dean of Students by performing all other duties assigned by the Assistant Vice President for Student Affairs and Dean of Students. 

SUPERVISION 

Student Care and Support Coordinator supervises selected part-time staff members.  

OFFICE OF HUMAN RESOURCES  

REVISED JANUARY 2025

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2.0 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 2.0 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3.0 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 4.0 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.