POSITION IDENTIFICATION
TITLE Success Coach - West Plains
CLASSIFICATION NUMBER 1286
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Coordinator Academic Advisement – West Plains
GENERAL FUNCTION
The Success Coach – West Plains reports to the Coordinator Academic Advisement – West Plains and is a key player in supporting the success and persistence of students. The Success Coach manages a caseload of students and works proactively with these students and academic advisors to promote academic planning connected to long-term career goals. The Success Coach monitors academic progress and student success and prioritizes students accordingly in determining levels and methods of outreach to employ. The Success Coach ensures students are best positioned for success and provides proactive outreach to students on college policies, procedures, and program requirements. Utilizing highly responsive, holistic Success Coaching, the Success Coach focuses on individual student needs and barriers to success inside and outside the classroom - including learning strategies, time management and organization, self-regulation, and self-efficacy.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required; a master’s degree is preferred.
Experience: At least two years of experience with teaching, mentoring, advising, career counseling, and/or providing student services is required. A higher education setting is preferred.
Skills: Ability to work interactively with first-year students using best practices for advising, Success Coaching, first year seminars, academic support, and/or career development is required. Highly collaborative, with proven ability to work collegially with students, faculty, and staff is required. Demonstrated commitment to diversity and inclusion is required. Excellent interpersonal and communication skills, written and verbal, in individual and group settings, including ability to deal tactfully with and motivate student integrity and encourage good organizational skills is required. Student-centered commitment to the goals of education is required. Ability to work independently and handle multiple tasks is required. Demonstrated knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Engages and supports First Generation students through proactive referral to appropriate resources, intrusive interventions, timely reminders, and other targeted individual and group communications using texting, phone calls, voice mail, and social media.
2. Works with students, in collaboration with faculty and staff, to promote the planning of intentional academic pathways.
3. Ensures students are aware of college procedures and policies, including registration, faculty advising, and academic standing, through proactive outreach.
4. Evaluates individual student progress and work collaboratively with other college student support and student alert processes.
5. Coordinates with faculty and staff to provide training programs tied to academic success and persistence, skill development, and exploration of career pathways.
6. Fosters student retention and student degree completion by maintaining a caseload of students and monitoring progress of students with check-ins, scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns and needs.
7. Conducts success coaching through individual or group sessions that help students assess their own performance and develop academic success plans.
8. Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success.
9. Leads students in identifying, developing, and implementing learning strategies and study skills specific to course materials.
10. Serves as a liaison between students and academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.
11. May assist transfer students with comprehensive information that will promote completion or undecided students in accessing resources to help with career planning and decision-making.
12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.
14. Contributes to the overall success of Academic Affairs by performing all other duties and responsibilities as assigned.
SUPERVISION
The Success Coach – West Plains is supervised by the Coordinator Academic Advisement – West Plains and may sometimes supervise student workers.
OFFICE OF HUMAN RESOURCES
REVISED DECEMBER 2024
