1286 Success Coach - West Plains

POSITION IDENTIFICATION

TITLE Success Coach - West Plains

CLASSIFICATION NUMBER 1286

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Coordinator Academic Advisement – West Plains

GENERAL FUNCTION

The Success Coach – West Plains reports to the Coordinator Academic Advisement – West Plains and is a key player in supporting the success and persistence of students. The Success Coach manages a caseload of students and works proactively with these students and academic advisors to promote academic planning connected to long-term career goals. The Success Coach monitors academic progress and student success and prioritizes students accordingly in determining levels and methods of outreach to employ. The Success Coach ensures students are best positioned for success and provides proactive outreach to students on college policies, procedures, and program requirements. Utilizing highly responsive, holistic Success Coaching, the Success Coach focuses on individual student needs and barriers to success inside and outside the classroom - including learning strategies, time management and organization, self-regulation, and self-efficacy.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education:  A bachelor’s degree is required; a master’s degree is preferred.

Experience: At least two years of experience with teaching, mentoring, advising, career counseling, and/or providing student services is required.  A higher education setting is preferred.

Skills: Ability to work interactively with first-year students using best practices for advising, Success Coaching, first year seminars, academic support, and/or career development is required. Highly collaborative, with proven ability to work collegially with students, faculty, and staff is required. Excellent interpersonal and communication skills, written and verbal, in individual and group settings, including ability to deal tactfully with and motivate student integrity and encourage good organizational skills is required. Student-centered commitment to the goals of education is required. Ability to work independently and handle multiple tasks is required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Engages and supports First Generation students through proactive referral to appropriate resources, intrusive interventions, timely reminders, and other targeted individual and group communications using texting, phone calls, voice mail, and social media.

2. Works with students, in collaboration with faculty and staff, to promote the planning of intentional academic pathways.

3. Ensures students are aware of college procedures and policies, including registration, faculty advising, and academic standing, through proactive outreach.

4. Evaluates individual student progress and work collaboratively with other college student support and student alert processes.

5. Coordinates with faculty and staff to provide training programs tied to academic success and persistence, skill development, and exploration of career pathways.

6. Fosters student retention and student degree completion by maintaining a caseload of students and monitoring progress of students with check-ins, scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns and needs.

 7. Conducts success coaching through individual or group sessions that help students assess their own performance and develop academic success plans.

8. Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success.

9. Leads students in identifying, developing, and implementing learning strategies and study skills specific to course materials.

10. Serves as a liaison between students and academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.

11. May assist transfer students with comprehensive information that will promote completion or undecided students in accessing resources to help with career planning and decision-making.

12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.

13. Contributes to the overall success of Academic Affairs by performing all other duties and responsibilities as assigned.

SUPERVISION

The Success Coach – West Plains is supervised by the Coordinator Academic Advisement – West Plains and may sometimes supervise student workers.

OFFICE OF HUMAN RESOURCES

REVISED JANUARY 2025

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3.0 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1.0 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3.0 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.