1285 Director of Counseling Services - West Plains
POSITION IDENTIFICATION
TITLE Director of Counseling Services - West Plains
CLASSIFICATION NUMBER 1285
GRADE 45
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Vice Chancellor of Student Services
GENERAL FUNCTION
The Director of Counseling Services – West Plains is responsible for leadership in
the administration, planning, implementation, and evaluation of counseling services
for the West Plains campus. These services are provided to promote students' personal
development and psychological well-being and include individual and group counseling,
outreach programming, training, consultation, crisis intervention and assessment.
This position involves supervision of professional and support staff, budget administration,
and formulation of unit policies and procedures.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A master's degree in psychology, counseling, or mental health discipline
is required. An equivalent combination of years of experience and education may be
considered for substitution of educational requirements.
Experience: Experience in a university/college counseling center or related mental
health agency is required. Experience in administrative work required, preference
within a university counseling center.
Licensure: Must be professionally licensed in the mental health field in Missouri.
Skills: Experience with tele-mental health is preferred. Excellent organizational,
management, budgetary, and leadership skills are required. Excellent verbal and written
communication skills are required. Excellent interpersonal skills and the ability
to work collaboratively with others are required. Computer literacy and electronic
records software experience are required. The ability to manage and complete tasks
in a timely manner is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides interaction and communication with other departments of the University
by coordinating the services of the Counseling Center.
2. Ensures financial responsibility of the unit by preparing the budget and supervising
all expenditures.
3. Promotes the personal development and psychological well-being of students by providing
counseling on an individual, couple, or group basis.
4. Provides effective and appropriate services by planning, organizing, and implementing
new counseling, training, and educational outreach programs.
5. Ensures that the needs of students are addressed in emergency situations by coordinating
and/or providing crisis intervention services during office hours and after hours
as needed.
6. Provides input to other units of the University by serving on University committees;
including but not limited to the Behavioral Intervention Team (BIT).
7. Provides supervision and support for training experiences for Counseling Center
staff.
8. Promotes communication within the unit by conducting regular staff meetings.
9. Provides monitoring of clinical records to ensure compliance with state and federal
requirements for clinical records.
10. Ensures office effectiveness by handling office correspondence.
11. Communicates the function and mission of the Counseling Center by meeting with
students, faculty and administrative groups of the University and the greater community.
12. Provides for continuity of care by recruiting, selecting, training, and supervising
Counseling Center personnel.
13. Actively participates in and contributes to staff planning, and evaluation of
services and staff performance.
14. Compiles statistics for annual reports and other reporting requirements.
15. Oversees management and negotiation of contracts with external entities and programs,
including but not limited to online mental health platforms, after-hours crisis support
service, etc.
16. Remains competent and current through self-directed professional reading, developing
professional contacts with colleagues, attending professional development seminars,
and attending training and/or courses as required by Vice Chancellor of Student Services
and obtaining Continuing Education Units (CEUs) as required by state licensing and
regulatory boards.
17. Contributes to the overall success of the Counseling Center by performing all
other duties and responsibilities as assigned by the Vice Chancellor of Student Services.
SUPERVISION
The Director of Counseling Services – West Plains is supervised by the Vice Chancellor
of Student Services and supervises the staff of the Counseling Center.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2025
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 4.0 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.
Factor 2: Supervisory Responsibility
Level 3.0 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 4.0 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.
