1282 Director, Community Engagement and Operations - eFactory CBED
POSITION IDENTIFICATION
TITLE Director, Community Engagement and Operations - eFactory CBED
CLASSIFICATION NUMBER 1282
GRADE 47
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR: Executive Director, efactory CBED
GENERAL FUNCTION: The Director, Community Engagement and Operations assists the Executive Director,
efactory in coordinating community engagement activities for the efactory – Center
for Business and Economic Development. This position manages efactory daily operations,
assesses effectiveness of programs, policies, and procedures, supervises personnel,
assists in seeking funding sources, and monitors the departmental budget.
MINIMUM ACCEPTABLE QUALIFICATIONS:
Education: A Bachelor’s degree is required. A Bachelor’s degree in business, communication,
or a related field is preferred. A Master's degree is preferred. An equivalent combination
of years of experience and education may be considered for substitution of educational
requirements.
Experience: At least five years of professional experience in business or economic development
or a related field is required. Supervisory experience or demonstrated experience
coordinating the work of multiple employees is required.
Skills: Strong leadership, verbal and written communication skills, problem solving, and
public speaking are required. Organizational, management, and fiscal management skills
are required. Aptitude for balancing multiple projects with strong organization, time
management, and prioritization skills are required. Must be a self-starter, comfortable
working in a busy and deadline-oriented office. Computer literacy and technical aptitude
are required. The ability to work collaboratively with a variety of constituents and
organizations is required.
Effort: Occasionally required to lift and carry materials and equipment weighing up to 25
pounds.
Other: Scope of the job requires evening and occasional weekend work. Occasional overnight,
out-of-town travel is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Assists with ensuring the success of the University's commitment to supporting
community engagement, economic development, and employer partnerships.
2. Works with community and university stakeholders on behalf of the University to
stimulate economic development in the region.
3. Provides leadership and management for efactory facility and program operations.
Assists the Executive Director, efactory with evaluating programs, policies and procedures
and implements improvements to meet market demand.
4. Oversees the day-to-day operation of the business incubator facility, including
recruiting potential tenants, and assisting in screening potential clients and making
recommendations. Coordinates, maintains, and reviews tenants’ needs to ensure the
facility is meeting current targeted industry needs.
5. Provides financial management by planning and developing program budget(s), exercising
authority regarding expenditure of center funds, and providing reports of activities
which justify expenditures.
6. Assists in identifying and pursuing potential funding sources through program revenue,
grants, private support, and other efforts.
7. Assists in developing and coordinating the delivery of new and existing business
support and talent development programs established by the efactory or in conjunction
with employer partners, stakeholders, or affiliates.
8. Develops an effective and competent staff of professional and administrative support
personnel by hiring qualified candidates, providing appropriate training, supervising
activities, and evaluating performance.
9. Develops and maintains community and professional relationships and serves in a
business development role to support the efactory and employer partnerships on behalf
of the University.
10. Promotes a positive image of the University through participation in community
and professional organizations, represents the University at professional meetings
and on community committees, and establishes and maintains credible relations with
the campus and local communities, as well as professional organizations.
11. Contributes to the overall success of the Division of Community and Global Partnerships
by performing all other duties as assigned.
SUPERVISION: The Director, Community Engagement and Operations is supervised by the Executive Director,
efactory. The position supervises full-time and part-time staff, graduate assistants
and/or student employees.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2025
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 4.0 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.
Factor 2: Supervisory Responsibility
Level 4.0 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 5.0 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.
Factor 4: Job Controls and Guidelines
Level 4.0 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.
Factor 5: Managerial Responsibility
Level 5.0 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.
