1276 Academic Success Coach - West Plains

POSITION IDENTIFICATION

TITLE Academic Success Coach - West Plains

CLASSIFICATION NUMBER 1276

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Coordinator, Academic Advisement – West Plains

GENERAL FUNCTION

The Academic Success Coach - West Plains assists assigned students in the development of academic schedules appropriate for their stated educational goals, guides pre-majors in the selection of academic majors, and directs students to resources within the University that provide assistance in making career and/or academic major choices, as appropriate, while fostering the student’s sense of responsibility for his or her academic progress.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required.

Experience: At least one year of academic advising experience is required, where knowledge of federal, state, and higher education policies and procedures has been gained or at least one year of university employment in which a thorough knowledge of academic programs was required. Teaching experience is preferred.

Skills: Excellent verbal and written communication skills, interpersonal skills (particularly in working with a diverse student population), organizational and management skills are required.  A working knowledge of various computer applications is required. Experience working with database applications is preferred.

Other: The scope of the position occasionally requires work in the evenings and on weekends, especially during the summer STAR sessions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Engages and supports First Generation students through proactive referral to appropriate resources, intrusive interventions, timely reminders, and other targeted individual and group communications using texting, phone calls, voice mail, and social media.

2. Encourages and advocates for students to appropriate campus and community constituencies.

3. Maintains clearly written and comprehensive notes and data on students in electronic files.

4. Provides coaching on an ongoing basis throughout each academic semester, including summer.

5. Provides the essential student service of academic advisement by being knowledgeable of academic policies and procedures unique to Missouri State University – West Plains that facilitate the advisement process, assisting assigned students in the development of academic schedules appropriate for the stated educational goals of students, guiding students in decision-making and learning how to accept responsibility for their decisions, assisting all students, not just advisees, seeking academic information, assisting pre-majors in the selection of academic majors, and directing students to resources within the University that provide assistance in making career and academic major choices.

6. Helps ensure the success of the Student Advising and Registration (STAR)program by complying with the decisions of the STAR committee regarding orientation and registration activities and providing STAR participants with instructions and pertinent information related to the orientation and matriculation of all new students.

7. May assist transfer students with comprehensive information that will promote completion of undecided students in accessing resources to help with career planning and decision-making.

8. Assists the Coordinator, Academic Advisement – West Plains with organizing major projects and events, such as Transfer/Career Fairs, on-campus interviews, etc. and promotes career planning and transfer programs and events by making presentations to classes and student organizations.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.

10. Contributes to the overall success of academic affairs by performing all other duties and responsibilities as assigned.

SUPERVISION

The Academic Success Coach - West Plains is supervised by the Coordinator, Academic Advisement – West Plains and generally exercises no supervision of others.

OFFICE OF HUMAN RESOURCES

REVISED JANUARY 2025

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2.0 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 1.0 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3.0 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.