POSITION IDENTIFICATION
TITLE Enrollment Services Systems Coordinator
CLASSIFICATION NUMBER 1230
GRADE 44
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Vice President for Enrollment Management and Services
MAJOR ADMINISTRATOR Vice President for Student Affairs
GENERAL FUNCTION
The Enrollment Services Systems Coordinator uses an advanced understanding of University policies and procedures related to student academic records and course information to coordinate between Enrollment Services offices and Computer Services in the analysis, design, integration, implementation, and maintenance of the various software systems that support the functions of admission, registration, student records, degree audits, and financial aid. The Enrollment Services Systems Coordinator provides consultation and support to units outside of Enrollment Services that regularly utilize or interface with student and course information systems by evaluating their information and/or business process needs and recommending solutions. The Enrollment Services Systems Coordinator assists in the administration of policies and procedures related to special enrollment programs. The Enrollment Services Systems Coordinator assists in the evaluation of third-party software solutions being considered by the University and assists in the implementation of such systems when appropriate. The Enrollment Services Systems Coordinator assists in the development of processes and procedures to ensure data security and accuracy.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required, preferably in business, management, or computer information systems. A master’s degree in one of these fields is preferred.
Experience: At least three years of experience in the development, maintenance, and utilization of comprehensive and complex student information systems (admission, registration, student records, and degree audit) or systems with a similar level of complexity is required. Knowledge of Ellucian’s Banner software suite is preferred.
Skills: The ability to understand, interpret, and analyze data and business process needs of integrated functions in a complex system is required. The ability to effectively translate data and business process needs between end users and systems analysts and programmers is required. Competency in the use of query tools and applications software is required. Strong verbal and written communication skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the core functions of Enrollment Services offices (e.g., Admissions, Financial Aid, and Registrar) by developing and maintaining a high-level understanding of the University’s student information system (Banner) as well as the information and business process needs of those offices, acquiring and utilizing a knowledge of University policies and procedures and coordinating between Enrollment Services staff and Computer Services staff in the acquisition, development, implementation, and maintenance of software systems and their associated upgrades.
2. Supports offices and departments outside of Enrollment Services (International Student Services, Graduate College, Residence Life, Housing and Dining Services, Health Center, and others) that use an interface with student and/or course information systems by developing an understanding of their information and business process needs and suggesting ways to meet those needs through utilization of and/or integration with Enrollment Services information systems.
3. Supports the administration of special enrollment programs (e.g., consortium agreements, partnerships, and academies and institutes) by applying knowledge of student information systems and academic policies to the development of procedures that meet the needs of those programs.
4. Ensures integrity and effective utilization of data systems by acting as system administrator for student and course information and determining access rights to such information, understanding University and external (e.g., FERPA) policies that regulate disclosure of student information, and coordinating with Computer Services in the management of access to systems and system monitoring (the development and utilization of edit reports and the utilization of system query tools to identify data discrepancies).
5. Provides ongoing technical expertise which utilizes an advanced knowledge and understanding of federal regulations and University policies and procedures related to student academic records and course information by designing student data management systems, designing and testing processes required by law or regulation, such as address cleansing and enrollment certification, and assisting with the development of ongoing projects such as web page programming, state and federal reporting, etc.
6. Provides research analysis for queries relating to enrollment management initiatives and assists in providing extracts, analysis, and reports for divisional stakeholders.
7. Contributes to the development of policies and procedures on a broad range of issues affecting Enrollment Services by serving on appropriate committees and supporting the goals of the unit and the University.
8. Assists staff in the implementation of business process redesign solutions and new technology by providing training and documentation of solutions.
9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Associate Vice President for Enrollment Management and Services.
11. Contributes to the overall success of Enrollment Management and Services and the University by performing all other duties and responsibilities as assigned.
SUPERVISION
The Enrollment Services Systems Coordinator reports to the Associate Vice President for Enrollment Management and Services and may be required to supervise Enrollment Management and Services staff (full-time, part-time, and/or graduate assistants) on projects.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2016
