POSITION IDENTIFICATION
TITLE Associate Registrar
CLASSIFICATION NUMBER 1220
GRADE 44
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Registrar
GENERAL FUNCTION
The Associate Registrar is part of the leadership team for the Office of the Registrar and is responsible and accountable for planning, coordination, and oversight of major functions in the Office of the Registrar that support students, staff, faculty, and administrators. This position oversees academic operations related to student records, class scheduling, registration systems, and degree completion; as well as ensures the development, implementation, and interpretation of policies and procedures that support the mission of the Office of the Provost and the University. The Associate Registrar represents the Registrar on assigned committees, work groups, and various meetings and provides a high quality of customer service and senior project leadership. This role participates in process change initiatives and serves as functional lead in special projects ensuring compliance with institutional standards.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required; a master’s degree is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: Five years of related professional work experience is required. Experience working with complex data systems is required. Experience working in a higher education setting is preferred as well as experience working with the Banner student module. Supervisory experience is preferred
Skills: Ability to work effectively and collegially with University administrators, faculty, staff, and students is required. Outstanding verbal and written communication skills are required. The ability to effectively disseminate information regarding academic regulations to various University constituencies as well as the ability to manage details associated with the implementation of complex policies and procedures , and effective decision-making skills are required. Proficiency in student information systems and Microsoft Office Suite; experience with Banner or similar ERP systems preferred. The ability to manage multiple tasks, prioritize effectively, and work collaboratively in a dynamic environment is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: Requires occasional travel for conferences or professional development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Helps to ensure the achievement of the mission of the University by assisting the Registrar, Provost, colleges, and academic units.2. Maintains a thorough knowledge of academic policies and procedures, serves as a resource for the campus about academic policies and procedures, and interprets, explains, and enforces academic policies.
3. Assures the accuracy and security of student information by developing procedures
for maintaining student records in accordance with the Family Educational Rights and
Privacy Act (FERPA).
4. Promotes a positive image and maintains effective relationships for the Office of the Registrar by representing the Registrar at various meetings, communicating with University administrators, faculty, staff, and students in matters related to academic functions in the Office of the Registrar.
5. Provides direction and support to the Office of the Registrar staff by assisting in project planning, identifying operational challenges, clarifying expectations, and evaluating processes.6. Interacts with departments and faculty to resolve challenges, implements new procedures, ensures consistency, and evaluates programs and services to enable responses to changing priorities.
7. Addresses and resolves complex or escalated issues related to student records, class scheduling, registration, or degree completion.
8. Resolves problems and enhances various processes, projects, procedures, etc. by employing critical thinking skills and creativity.
9. Leads or participates in special projects related to student records, registration systems, class scheduling, degree completion, and process improvements by implementing or leveraging innovative technologies and systems to enhance office operations and student services.
10. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds and fosters a collaborative and efficient work environment.
11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.
12. Ensures that miscellaneous assignments related to academic affairs are completed in the best interest of the University by accepting and accomplishing tasks delegated by the Registrar.
SUPERVISION
The Associate Registrar may supervise staff and/or student workers.
OFFICE OF HUMAN RESOURCES
REVISED SEPTEMBER 2024
