1198 Director, Student Resource Center

POSITION IDENTIFICATION

TITLE Director, Student Resource Center

CLASSIFICATION NUMBER 1198

GRADE 45

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Assistant Vice President for Student Affairs

GENERAL FUNCTION

The Director, Student Resource Center provides leadership and support for the establishment and achievement of retention initiatives, develops programs that serve the needs of diverse student populations, and promotes academic enhancement efforts in support of the mission of the University. Responsibilities include teaches courses including University Foundations and/or Communications, for first-time new in college students from all different backgrounds develops and maintains effective working relationships with community support organizations and leaders from underrepresented communities by networking and developing new relationships and oversee the budget for the Student Resource Center unit as well as allocates funds for programs and initiatives in alignment with departmental priorities. This position promotes the recruitment and retention of students for leadership of campus student organizations by showcasing student academic, scholarly, social, and civic achievements in Student Resource Center marketing and promotional materials. This position helps to enhance the University experience for all students with emphasis on underrepresented and historically marginalized groups by advertising and assisting student organizations in developing sustainable cross-cultural activities, resolutions, and ongoing initiatives such as study groups, homecoming partnerships, and community services projects. This position encourages increased historical awareness of students, faculty, staff, and the local community by initiating, planning and coordinating annual occurrences and holiday celebrations and enhances the experience, retention and academic opportunities of students by managing the Student Resource Center and the attraction of the entire student body. This position establishes the viability of the Student Resource Center by effectively supervising the staff and student employees, advising on the progress of the Student Resource Center, compiling, organizing, and analyzing data on student retention programming, maintaining fiscal integrity, and preparing various reports; Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds and maintains an ongoing working knowledge of the meaning of the terms within the higher education community; Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President for Student Affairs; and Contribute to the overall success of the Division of Student Affairs by performing all other duties as assigned.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A master’s degree in communications studies, education administration or closely related field of study is required.

Experience: The position also requires at least three years of experience working with, individuals from all different backgrounds, including administrative, managerial, or higher education experience with increasing responsibilities; and a record of accomplishment, community engagement, budgetary responsibility, and cultural literacy.

Other: Local and other domestic travel up to 10% for participation in conferences and partner meetings is also required. Employer will accept part-time equivalent experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Develops and maintains effective working relationships with community support organizations and leaders from underrepresented communities by networking and developing new relationships.

2. Oversees the budget for the Student Resource Center unit and allocates funds for programs and initiatives in alignment with departmental priorities.

3. Promotes the recruitment and retention of students for leadership of campus student organizations by showcasing student academic, scholarly, social, and civic achievements in Student Resource Center marketing and promotional materials.

4. Helps to enhance the University experience for students from all different backgrounds by advertising and assisting student organizations in developing cultural activities, resolutions, and ongoing initiatives such as study groups, homecoming partnerships, and community service projects.

5. Encourages increased historical and cultural awareness of students, faculty, staff, and the local community by initiating, planning, and coordinating annual occurrences such as LGBTQ+ History Month, African American Heritage Month, Hispanic Heritage Month, Native American Heritage Month, Asian American Heritage Month, and the King Holiday Celebration.

6. Enhances the cultural experience, retention, and academic opportunities of students from all different backgrounds by managing the Student Resource Center and the attraction of the entire student body.

7. Establishes the viability of the Student Resource Center by effectively supervising the staff and student employees, advising on the progress of the Center, compiling, organizing, and analyzing data on student retention programming, maintaining fiscal integrity, and preparing various reports.

8. Teaches courses, including University Foundations and / or Communications, for first-time new in college students from all different backgrounds.

9. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds and maintains an ongoing working knowledge the meaning of community.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President for Student Affairs.

11. Contributes to the overall success of the Division of Student Affairs by performing all other duties as assigned.

SUPERVISION

The Director, Student Resource Center supervises full-time staff, part-time staff, and student employees.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2025

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4.0 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 3.0 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4.0 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.