1178 Assistant Coordinator, Residence Life - WP

POSITION IDENTIFICATION

TITLE Assistant Coordinator, Residence Life - WP

CLASSIFICATION NUMBER 1178

GRADE 41

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Coordinator, Residence Life - WP

GENERAL FUNCTION

The Assistant Coordinator, Residence Life - WP is a live in administrator who assists in the oversight of all aspects of physical operation of the housing system. The Assistant Coordinator, Residence Life - WP is responsible for maintaining clean, safe, and well-maintained facilities for students, summer camps and conferences, and the University community. The Assistant Coordinator, Residence Life - WP provides leadership to residence life staff and assists in the development of policies and procedures and improvement to facilities which enhance the students’ living environment and academic experience.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: An Associate’s degree is required. A Bachelor’s degree is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: At least one year of experience as a Resident Assistant or other areas of residence life and housing administration with increasing levels of responsibility is preferred; experience in residence life programming and an element of student conduct is preferred. Knowledge of basic custodial and maintenance practices with successful experience in management, organizational, and administrative responsibilities is preferred.

Skills: Management skills such as problem solving and decision making, as well as organizing operations, mail operation, and supervisory skills are required. Ability to manage numerous tasks simultaneously with attention to detail with accuracy and efficiency is required. Ability to respond to emergency situations, provide problem-solving and evaluation of crisis and emergency situations is required. Ability to compose written communications, guidelines, and procedures, as well as the ability to clearly communicate verbally to all personnel involved with the daily operation of residence life is required. Ability to design and implement educational and social programs for residence life audience is required. 

Effort: The ability to lift at least 50 pounds is required. This position inspects the physical condition of all residence halls and evaluates the quality of the work performed by custodial and maintenance staff. The ability to move throughout all areas of the residence halls is required and includes taking stairs, climbing ladders, crouching, squatting, and other similar mobility is required. The ability to personally respond to emergency and assistance calls promptly, and ability to complete area coverage rounds in a reasonable time period is required.

ESSENTIAL DUTIES AND RESPONSIBLITIES

1. Provides oversight to the residence hall by living in the housing facility to maximize availability to students and staff and increase responsiveness to situations. Maintains weekly office hours, weekend duty, area coverage, and vacation duty as assigned by the Coordinator of Residence Life and/or Director of Student Life and Development. Promotes interaction with students on a daily basis through their requests, staff referrals, conferences and by being proactive in serving the students.

2. Assists with appropriate and timely responses to system-wide or building-specific needs, emergencies, or other situations requiring facilities consultation or assistance. Provides support and assistance to residents by responding appropriately to all crisis and emergency situations and performs necessary action and follow-up.

3. Assists in the hiring and employment of qualified Resident Assistants by participating in the Resident Assistant selection process; fall, mid-year, and spring training workshops; and providing on-going training, supervision, and evaluation of staff.

4. Assures proper coverage of the residence hall through supervision of the scheduling of duties for Resident Assistants, student workers, and all other hall employees under direct supervision.

5. Ensures proper maintenance of the residence hall facilities (interior and exterior) by conducting regular and frequent inspections of residence halls and apartments and maintaining effective working relationships with Facilities Maintenance staff.

6. Ensures accuracy of occupancy records by maintaining hall counts; processing room assignments and changes for their assignment; processing withdrawals from the facility; and completing all required paperwork accurately, promptly, and in the manner prescribed by the Coordinator of Residence Life.

7. Assists in oversight of electronic access control including support of staff responsible for data entry and card replacement.

8. Promotes a positive and supportive environment in the residence hall through daily availability to residents; guiding individuals who seek assistance or are referred by other staff members regarding academic, personal, or career concerns, by referring students to appropriate University resources; communicating information about activities and opportunities on campus and in the community, and serving as a liaison between the student and the Residence Life/Student Life and Development office.

9. Promotes an atmosphere in which due process rights are observed and students are held accountable for their actions and encouraged to make informed decisions by responding to all violations of Residence Life and University policy, enforcing Departmental and University policies, processing student conduct reports in a timely fashion, conducting effective conferences with students, maintaining accurate records with regard to student conduct concerns, and assisting in the implementation of the peer conduct system.

10. Enhances the safety and security of the residence hall by accurately accounting for and distributing door access; promptly processing and servicing repair needs for fire extinguishing systems and building equipment; participating in periodic fire drills; and by disseminating appropriate information on personal safety, fire prevention, and emergency procedures.

11. Promotes a clean and well-maintained living environment for the residents by coordinating maintenance and custodial needs with the Coordinator of Residence Life by promptly processing requests for maintenance repairs and custodial needs with appropriate follow-ups.

12. Helps to provide a safe and secure living environment by providing residents with information of safety and security issues and assisting police and campus safety specialists to meet safety and security objectives.

13. Meets the requirement for accountability of housing equipment and furnishings during the annual inventory by maintaining accurate and thorough record-keeping and reporting procedures throughout the year.

14. Initiates purchase requisitions for needed equipment, supplies, and necessary furnishings.

15. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.

16. Supports the overall operation of the Department of Student Life and Development, Department of Residence Life by performing all other duties as assigned by the Coordinator of Residence Life and/or the Director of Student Life.

SUPERVISION

The Assistant Coordinator, Residence Life supervises full-time and part-time employees.

OFFICE OF HUMAN RESOURCES

REVISED JANUARY 2025

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 1.0 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.

Factor 2: Supervisory Responsibility

Level 2.0 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 2.0 - 100 Points: Interactions are generally routine and structured involving employees inside the University, students, or the general public. The purpose may include obtaining or clarifying facts, coordinating work, solving recurring problems, or providing factual information to others. Contacts may be with coworkers or structured exchanges with students, faculty, or the general public, and are generally for the purpose of exchanging information.

Factor 4: Job Controls and Guidelines

Level 2.0 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2.0 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.