POSITION IDENTIFICATION
TITLE Testing Coordinator - West Plains
CLASSIFICATION NUMBER 1172
GRADE 42
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Director of Advising and Academic Support
GENERAL FUNCTION
The Testing Coordinator-West Plains coordinates the implementation and administration
of exams given through the Testing Center. The Testing Coordinator-West Plains informs
students, proctors, Testing Center personnel, and other stakeholders regarding software,
hardware, and testing procedures, coordinates the test scheduling process and test
materials, provides and assists with training and dissemination of information to
Testing Center personnel, acts as a liaison with Computer Services, and coordinates
efforts to improve and refine usage of the Testing Center.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An associate’s degree is required. An equivalent combination of years of
experience and education may be considered for substitution of educational requirements.
Experience: A minimum of one year of customer service experience is preferred.
Skills: An extensive knowledge of personal computing, Microsoft Office software, email
and internet use is required. Effective written and verbal communication skills are
required. Effective interpersonal, customer service, and organizational skills are
required. The ability to maintain confidentiality with regard to information processed,
stored, or accessed by systems is required. Demonstrated supervisory skills are required.
The ability to work effectively with constituencies possessing a wide variety of technical
knowledge is required.
Other: Occasionally the position requires work in the evenings and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Administers paper and pencil and online make-up tests for Missouri State University-West
Plains faculty, administers a variety of computerized tests, and schedules and administers
off-campus tests.
2. Maintains security of all testing materials.
3. Works with testing companies, instructors, and technical staff regarding technical
issues and irregularities, information required for and from testing candidates, and
maintains computers, including installing upgrades from testing companies.
4. Maintains testing files and inventories testing materials.
5. Researches additional testing opportunities for students and the community and
publicizes the new tests to the community on the University calendar and website.
6. Manages funds from testing services by maintaining reports of testing and accounting
for those funds, prepares the employee budgets and monitors and utilizes the Testing
Center’s funds for the employee budget.
7. Reports co-curricular effectiveness for outside accrediting agencies
8. Remains competent and current through self-directed professional reading, developing
professional contacts with colleagues, participating in professional organizations
promote Testing Services, attends professional development meetings, and attends training
and/or courses as required by the supervisor.
9. Contributes to the overall success of the Testing Center by performing all other
duties and responsibilities as assigned.
SUPERVISION
The Testing Coordinator - West Plains supervises part-time and student employees
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2025
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 1.0 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.
Factor 2: Supervisory Responsibility
Level 2.0 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.
Factor 3: Interactions with Others
Level 4.0 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 3.0 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.
Factor 5: Managerial Responsibility
Level 3.0 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
